Holiday Inn Express & Suites Crossville

We arrived a minute or two before another guest arrived there. No one at the desk. A sign said “we are away from the desk helping another guest”. About 10 minutes later someone came out from the office. Not a good way to start a visit.

Great customer service when we checked in this time, need more people like the representative who checked us in. Room was clean, sheets kept slipping off the mattress, could use better fitting sheets, but overall the stay was good. We will be using the same location in two weeks, and then a week after that, nice place to stay.

Unexpected Stay Exceeded Expectations Our car brokedown while traveling and this hotel was affordable as well as close to where we were. We needed a place to stay for our family of 5. We were met by an extremely friendly and helpful front desk staff. The next day we were allowed a late check out and then to wait in the lobby until our rental car was ready and the shuttle service was able to pick us up. They were very friendly and so helpful. The room was clean and much nicer than we expected and the location was safe and quiet. The breakfast hours are wonderful and the food was the best continental breakfast we've ever had. An excellent selection of options and tasted so good!

Best check-in experience. Clean room and facility.

We loved our stay here and will be back for our next trip.

Very friendly/helpful staff. Property was a difficult in and out. Comfortable bed. Flying critters in the Bathroom were not a value added. BR door was quite beat up. Looked like someone tried to break in the BR thru a locked door. Breakfast area was quite small. List of suggested eating places was outdated. Tried 2, both closed. would not have eaten at them, if open. Property was not a good value for the $$$'s.