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Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.3
Service9.4
Renlighet9.3
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Gästanvändare
Enkelrum
Bodde på apr. 2025
Ensamresenärer
8 recension
7.0/10
Publicerades 4 maj 2025
Generally okay. Towels and bedsheets are old, not white. Restaurant is a bit cold in the morning.
The hotel is very good. 24-hour tea station. Very helpful personnel at the reception. The location is unbeatable: 7-10 minutes walk from the main square. The only complain is that hot dishes for breakfast are cold. Cold omleеtte and pasta from the fridge is really weirdю The breakfast itself is nornmal, fresh fruit, avocado, cheese. But do something to warm the food before serving.
Översätt
Anna d
Bodde på jan. 2025
Familj
10.0/10
Enastående
Publicerades 22 feb. 2025
Ideal location: a short walk up the street from the historic centre, but not close enough to be affected by traffic and noise. The rooms are laid out around pleasant central patios. They are spacious, warm and comfortable. We loved the superior suite, with its own balcony with outdoor seating, a separate sitting area, bathroom with tub and separate rain shower stall, and heated floor tiles. The breakfast buffet is ample and varied, with fresh fruit and juice, and eggs cooked to order daily. Coca and muña tea are available throughout the day. Our stay was split before and after a trip to Machu Picchu. We first arrived very early in the morning and although check-in is at 12, we were speedily accommodated and shown to our room with no extra charge. Upon our return, we were offered the superior suite at the regular room rate. The staff were extremely helpful and accommodating. At check-in they gave us a map of Cusco and detailed information about places of interest. At first check-out we were told to simply leave our luggage in the room and found it in our new room when we returned. The hotel was mentioned in a New York Times travel article ("gorgeous") but that one word does not do it justice! I would plan to stay here again and also at the other Tierra Viva poperties!
Översätt
Svar från boendet: Dear Mariana, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It's great to know that our breakfast offerings and the attentive service from our staff enhanced your stay. We strive to make each guest feel at home, and your positive feedback about our early check-in and luggage handling further inspires us. We truly appreciate your kind words and hope to welcome you back to Tierra Viva Cusco Saphi in the future, as well as to our other properties. Safe travels and see you soon! Rosario Cervantes Hotel Manager Tierra Viva Hotels
M2835QQjusting
Bodde på dec. 2024
Par
10.0/10
Enastående
Publicerades 9 jan. 2025
Complimentary coca tea and muna tea in the lobby at all times (we desperately needed both), porters to help with bags up and down stairs (also needed with the altitude). The staff wqs great and the room itself was nice. The only drawbacks were no air conditioning and no mini fridge in the room. Overall, good hotel and the staff took it from good to great.
Översätt
Svar från boendet: Dear Justin G, Thank you for your wonderful feedback! We are delighted to hear that our complimentary coca and muna tea provided comfort during your stay and that our staff was able to assist you effectively, especially considering the altitude. It's great to know that you enjoyed your room and recognized the hard work of our team in making your experience memorable. We appreciate your suggestiones as they help us to improve our services. Your review means a lot to us! We hope to welcome you back for another pleasant stay at Tierra Viva Cusco Saphi. Best Regards, Rosario Cervantes Hotel Manager Tierra Viva Hotels
Matt S
Bodde på okt. 2024
Ensamresenärer
10.0/10
Enastående
Publicerades 9 nov. 2024
This hotel was a great home base for my trip through the Lares Valley and to Machu Picchu. The rooms were very clean, the staff was incredibly helpful and friendly, the breakfast was amazing, and the water pressure in the shower was extraordinary. I would definitely recommend this hotel. Special thanks to Zenaida for arrange a ride for me and my group to the airport.
Översätt
Svar från boendet: Dear lottridge, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Cusco Saphi! Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service and love for our work. Kind regards, Rosario Cervantes Hotel Manager Tierra Viva Hotels
Sofia F
Bodde på sep. 2024
Ensamresenärer
10.0/10
Enastående
Publicerades 25 okt. 2024
Great location, close enough to the main plaza but far enough for it to be quiet for a good night’s sleep. Filtered water available daily. Good hot shower and heater available for the cooler evenings/nights. Good breakfast and friendly staff.
Översätt
Svar från boendet: Gentile Sofia F, Grazie mille per le sue gentili parole! . È importante per noi garantire che i nostri ospiti possano godere di un sonno riposante e di comfort durante il soggiorno, e ci fa piacere che abbia trovato tutto perfeto. Speriamo di rivederla presto al Tierra Viva Cusco Saphi! Cordiali saluti, Rosario Cervantes Hotel manager Tierra Viva Hotels
janet w
Bodde på sep. 2024
Res med vänner
10.0/10
Enastående
Publicerades 10 okt. 2024
We enjoyed our stay A Tierra Viva Cusco Saphi. The hotel is clean and comfortable. The staff are friendly and helpful. It's located within walking distance to the main square and city sites. The breakfast was good and we especially enjoyed have fresh fruit every morning.
Översätt
Svar från boendet: Dear JanetW, Thank you for sharing your experience at Tierra Viva Cusco Saphi with other travelers. It is great to know that you enjoyed your stay! We hope to welcome as our guest again soon in Lima, Cusco, Sacred Valley, Machu Picchu, Arequipa, Puno, Piura or Trujillo! Kind regards, Rosario Cervantes Hotel Manager Tierra Viva Hotels
Maria J
Bodde på sep. 2024
Res med vänner
10.0/10
Enastående
Publicerades 3 okt. 2024
We 'have stayed in a couple of Terra Viva hotels this September, visiting Peru. Every place we spent the night in, was excellent. Clean, comfortable rooms; helpful staff; yummy breakfast! Home away from home for us! I would recommend it to anyone! Thank you Pamela and Casilda( in Cusco) for making our last days in Peru easier to navigate, for giving us kind words and good information, in a good English! Keep up the good work! Till next time, Maria
Översätt
Svar från boendet: Estimada Maria J, Muchas gracias por sus comentarios y por compartir su experiencia en Tierra Viva Cusco Saphi con otros viajeros. Nos da mucho gusto saber que disfrutó su estadía en nuestro hotel y esperamos tener la oportunidad de atenderlo nuevamente en cualquiera de nuestros hoteles Tierra Viva en Valle Sagrado, Machu Picchu, Cusco, Arequipa, Puno, Lima, Piura o Trujillo. Saludos cordiales, Rosario Cervantes Jefe de hotel Tierra Viva Hoteles