La Quinta Inn & Suites by Wyndham Houston Cypress

Great service

1. 房間有味道，不提前打電話是不會打掃衞生的 2. 服務員態度非常好，要熱水都會給，很熱情 3. 網絡不太好，容易連不上

No hot water on Friday evening & Saturday morning. We had no hot water Friday April 4 and April 5. We were not able to have a warm shower. It was a very uncomfortable situation. The excuse of being booked was not a good excuse. Every hotel should be able to accommodate each room with hot water.

Ordered pizza. Front desk gave delivery person our room number. 😠 big NO NO. Did not receive fresh towels, even after notifying front desk.

Terrible service and room smelled disgusting! For convenience location, we booked 2 queen beds one night with my 2 kids. Came to check in late evening. There is no welcome and the man front desk responding rude to us. The front desk first mistakenly sent us to one bed. We came back and requested a different room. He then assigned us to a room that smelled like someone peeing on the carpet floor. My boy about to vomit up by the time he walked in the room. We then came back and request for a refund but got denied. The man told us since it’s no refund policy for my prepaid, we have to accept with another room. I didn’t go check for what breakfast looked like but my so kids nothing there. The breakfast is look very old stale sausage and nothing there. We had very bad experience with this hotel. There are few other things happening that we don’t feel safe when staying in even one night in this hotel but not want to tell. After this incident, we knew that Marriott and Hilton are only place we will stay. No more La Quinta!

The facility was a nice location for what we needed. Lots of dining options nearby. My only complaint is that it was hot in the room all night. It never cooled off. We didn't have time to go ask for a fan or anything because we had to be up Early