Holiday Inn Express & Suites Houston NW - Hwy 290 Cypress

I would definitely stay at this location when in Houston.

Beautiful room, clean and beds were comfortable. Breakfast was the very good. Coffee was delicious. Staff was very friendly and professional. I will come and stay here again when I am in the area.

Location was very easy and accessible. Breakfast was a hit with the kids. We enjoyed our stay overall

It was an amazing place to stay one night before going on a cruise vacation with family. Staff was very friendly and went out their way to help us with luggage tags. Very clean rooms and lobby area. Breakfast was good as well

We started off a little rough, I called to let the front desk know we would have a late check in as our son was playing a couple baseball games. The front desk then proceeded to tell me that would be ok but wanted to inform me that the original room I reserved with 2 queen beds was not available even though I booked it earlier in the week. I asked how was that not available when I reserved it prior to our stay. She wasn’t sure how that happened and said I wasn’t the only one it happened to that day. So they offered a king bed with a sofabed. But I didn’t want my kids to sleep on a sofabed because it’s hard on the back. We’ve all been in a car accident before so we have back problems. Which is why I booked 2 beds. I asked if I could just cancel my reservation and we would find somewhere else to stay. She then said let me speak to my manager and I will call you back. I called back since I didn’t receive a phone call and she told me they did find a room with 2 queen beds to my surprise. But after that rough start, the stay itself was good.

The customer service I have always experienced at every Holiday Inn I have always stayed in has been top notch. That was till my experience I had this past Saturday at your 10520 Huffmeister Rd location. Diana Johnson was and is the rudest person I’ve ever come in contact at any of your locations and I will definitely think twice about staying in any Holiday Inn in the future. So what I experienced was when I went down to asked a question about the AC I wasn’t used to working and didn’t know how. I simply asked if I could get some assistance on getting the AC running in my room. Her response was there was no one there that could help me. I then asked what I was supposed to do about sleeping in a hot room. Her response which just blew me away was ( you will just have to deal with it) because she didn’t have any other rooms available. I then said I wasn’t asking to switch rooms, I just needed help figuring how to work the AC. SHE then said their was nothing she could do for me. I was just blown away by her bad attitude. I feel very strongly that you all should reevaluate who you have working your front counter and coming in contact with your customers. How can I recommend a company that treats their customers like this. VERY BAD EXPERIENCE.