Cordial Hotel and Spa recensioner

**DO NOT STAY HERE!!** This is by far the worst accomodation experience I’ve ever had. And I seriously have had some dodgy experiences before but this one takes the cake. First of all they never showed up to pick us up at the airport even though I called them three times to confirm and sent an email. Then we got to our room and it looks nothing like the photos. It’s dirty there’s bugs everywhere. It looks like it’s falling apart. Also the “mountain view” was just the hotel opposite. And there even looks there was a camera or something under the tv (the tv didn’t work) which freaked us out. Second there is no bar, no restaurant not even the spa even though they advertise everywhere that there is. There is breakfast offered at the hotel over the road and it is lamentable at best. Makes you want to cry. The restaurant smelt of urine and there were only 2 possibly vegetarian options but I’m not even sure. Then finally when we check out they made us pay for water even though there is two bottles still in the fridge. They made us go upstairs to show. We tried to fight it but the reception lady said she’d have to pay if we don’t. Plus it looked like the bed was just getting made not even changed. I seriously don’t understand how this place has so many good reviews. I’ve seen a lot about the staff. The staff were okay but not helpful at all. I don’t blame them for our terrible experience but they definitely could have helped to rectify the situation by giving us some money back or NOT charging us for a bottle of water that was STILL IN THE FRIDGE! Overall a terrible terrible start to our trip in Vietnam. Save yourself the money and disappointment and do not stay here.