Mercure Danang French Village Bana Hills

Mercure Danang French Village Bana Hills recensioner

Mercure Danang French Village Bana Hills

An Son Hamlet, Hoa Ninh Commune, Hoa Vang Dist, Huyen Hoa Vang, Da Nang, VietnamVisa hotellinformation
Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana HillsMercure Danang French Village Bana HillsMercure Danang French Village Bana Hills
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Gästrecensioner

8.9/10
Mycket bra
1636 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter8.6
Service8.7
Renlighet9.0
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Alla recensioner(1636)
Positiva recensioner(1575)
Recensioner med foton/video(888)
Utsökt frukost(205)
Fin utsikt(164)
Många bekvämligheter(48)
Dåligt fungerande luftkonditionering(36)
Snygg design(20)
Utmärkt pool(12)
Perfekt för smekmånader(9)
Bagageleveranstjänst(8)
Negativa recensioner(61)
Kateeeeling
Superior-tvåbäddsrum
Bodde på apr. 2023
Res med vänner
27 recension
10.0/10
Enastående
Publicerades 10 maj 2023
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Svar från boendet: Hotel reply content :Bonjour, Xin Chào, Dear Kateeeeling, Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards, Hung Nguyen (Mr.) Guest Experience Manager.
Nova Xu
Rum Deluxe King
Bodde på mars 2025
Par
22 recension
9.0/10
Utmärkt
Publicerades 27 apr. 2025
We stayed 2 night here at Hotel de Paris with spectacular view of French village. The hotel also decorated our room with honeymoon theme and gave us a honeymoon cake. The weather is nice and so far we enjoy staying at this hotel.
Översätt
6/20
Svar från boendet: Bonjour, Xin chào!Dear Nova Xu,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay and the spectacular views of the French village. It was our pleasure to help make your honeymoon special with the room decorations and cake!We're happy that the weather and your overall experience met your expectations. We hope to have the pleasure of welcoming you again for another unforgettable stay.Best regards,Mr. KaydenAssistant Guest Experience Manager
Nattacha
Rum Standard med king size-säng
Bodde på feb. 2025
Par
4 recension
8.5/10
Mycket bra
Publicerades 17 apr. 2025
The hotel is very beautiful, offers excellent amenities, and has a great location in the city of Banahill.
Översätt
Svar från boendet: Bonjour, Xin chào!Dear Nattacha,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you so much for your kind words! We're thrilled to hear that you found our hotel beautiful, with excellent amenities and a great location right in the heart of Ba Na Hills. Providing a clean, comfortable, and convenient environment is always our top priority.Our team works hard to ensure that every guest has a memorable experience, and your feedback is truly appreciated. We would be absolutely delighted to welcome you back for another exceptional stay.Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. We look forward to having you with us again soon!Best regards,KaydenAssistant Guest Experience Manager
Susan
Familjerum Superior
Bodde på feb. 2025
Res med vänner
2 recension
7.0/10
Publicerades 7 apr. 2025
The hotel is located at the foot of Bana Hill, and hotel guests need to pay for the cable car to go up to the hotel, which is around S$35 per ticket round trip. The ride takes around 20 minutes. The scenery is quite nice. However, the single wire cable car will sway with the wind, which is a bit scary. The lobby is not very visible and took us a while to locate it. There are different blocks, but the concierge will help to cary your luggage to the assigned block. Some of the restaurants closed at 5 pm so we chose to have dinner at the hotel. It was so crowded with local n foreign tour groups. There will always be people cutting queues, so do plan to go early. Breakfast spread is very good but also crowded.
Översätt
6/8
Svar från boendet: Bonjour, Xin chào!Dear Susan,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you very much for taking the time to share your experience in such detail. We’re pleased to hear that you enjoyed the beautiful cable car ride and the unique scenery of Ba Na Hills – it truly is one of a kind!We sincerely apologize for any inconvenience you encountered, from the challenges in locating the lobby to the crowded dining areas during peak hours. Your comments are extremely valuable to us as they highlight areas we can improve, especially in terms of signage and managing high guest volume during popular mealtimes. Please be assured that we are continuously working on enhancing our guest experience.We're also glad to hear that our concierge team assisted you with your luggage and that you appreciated the generous breakfast spread, even though it was busy. Your patience and understanding are greatly appreciated.We hope to have another opportunity to welcome you back in the future and provide you with an even smoother and more enjoyable stay.Best regards,KaydenAssistant Guest Experience Manager
Yy Woo
Superior-tvåbäddsrum
Bodde på feb. 2025
Familj
5 recension
8.5/10
Mycket bra
Publicerades 2 apr. 2025
Mercure Danang French Village Hotel Review Mercure Danang French Village is in a fantastic location, being the only hotel on the hill. Everything you need—restaurants, a market, the theme park, and attractions—is within walking distance, making it very convenient for visitors. The hotel’s interior design is simple, so don’t expect a very modern or luxurious room. It fits the theme of the French Village but may feel a bit dated for those who prefer contemporary decor. However, the biggest downside is the front desk service. When we arrived to check in, there was a large crowd, but no clear signage or staff directing guests where to queue. I initially lined up in the wrong place and only realized after 10 minutes that I had to start over in the correct queue. Despite peak hours, only two counters were open, which resulted in a long wait of around 20-30 minutes. If there’s a large family ahead of you, expect to wait even longer. Another inconvenience is that guests have to carry their luggage up the hill to the hotel. Since I was traveling with my 5-year-old, I was lucky to have just one suitcase, but for families with more bags, this could be quite a hassle. Overall, while the location is unbeatable and convenient for exploring Ba Na Hills, the check-in process and front desk service could be much better managed.
Översätt
Svar från boendet: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We’re delighted to hear that you enjoyed our unique location and the convenience of having restaurants, markets, and attractions within walking distance. It’s wonderful to know that you found Ba Na Hills a fantastic place to explore.However, we sincerely regret any inconvenience you experienced during check-in and with luggage transportation. We understand that clear guidance and efficient service at the front desk are essential for a smooth arrival experience. Your feedback regarding queue management and staff availability during peak hours is invaluable, and we will work closely with our team to improve this process. Additionally, we acknowledge that carrying luggage up the hill can be challenging, and we recommend guests utilize our bell service for assistance whenever needed.We truly appreciate your honest insights and will take them into consideration as we continue to enhance our services. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.Best regards,Kayden (Mr.)Assistant Guest Experience Manager
Anonym användare
Familjevåningssängar med 2 våningssängar
Bodde på mars 2025
Familj
4 recension
8.0/10
Mycket bra
Publicerades 16 apr. 2025
We found chewing gum on the bunk bed.The only good thing about this hotel is the location.
Översätt
Svar från boendet: Bonjour, Xin chào!Dear Value Guest,Mercure Danang French Village Bana Hills would like to thank you for sharing your feedback.We’re glad to hear that you enjoyed our prime location. However, we sincerely apologize for the issue you encountered with cleanliness in the room. Finding chewing gum on the bunk bed is certainly not acceptable, and we will address this concern with our housekeeping team immediately to ensure such incidents do not happen again.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Mr. KaydenAssistant Guest Experience Manager
Dragonfly94
Familjevåningssängar med 2 våningssängar
Bodde på feb. 2025
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 2 apr. 2025
The staff is friendly and attentive, providing excellent service throughout the stay. However, some guests have noted that due to the high volume of visitors, check-in and check-out can be slow during peak times.
Översätt
Svar från boendet: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you so much for your kind words about our friendly and attentive staff. We are delighted to know that you were satisfied with the service throughout your stay. Our team always strives to provide the best hospitality to ensure that every guest feels welcomed and well cared for.We also appreciate your understanding and feedback regarding the check-in and check-out process during peak times. Due to the large number of visitors, there may be occasional delays, but please rest assured that we are continuously working to improve the efficiency of our services.Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. We look forward to welcoming you back soon for another memorable experience.Best regards,Kayden (Mr.)Assistant Guest Experience Manager
Peung
Rum Standard med king size-säng
Bodde på feb. 2025
Par
1 recension
10.0/10
Enastående
Publicerades 24 mars 2025
Good experience. I want to go back again to get outdoors experience because that was the mist and light rain when we reach.
Översätt
6/9
Svar från boendet: Bonjour, Xin chào! Dear Peung,Mercure Danang French Village Bana Hills is delighted to hear that you had a great experience with us! While the mist and light rain created a unique atmosphere, we truly hope you can return on a clearer day to fully enjoy the breathtaking outdoor scenery. We look forward to welcoming you back for another wonderful stay and an even more memorable adventure! Best regards, Mr. Kayden Assistant Guest Experience Manager
MayFong
Deluxe-familjerum
Bodde på feb. 2025
Res med vänner
9 recension
9.0/10
Utmärkt
Publicerades 14 mars 2025
A nice place with a lot of wonderful view, u won’t be enough time if just stay for 1 night  Hotel good but separate to 2 area for our group as family room at different area
Översätt
Svar från boendet: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing a clean and welcoming environment, along with delicious food, is always our top priority.Our staff works hard to ensure that every guest feels at home and well taken care of, so it's wonderful to hear that you found them lovely. We truly appreciate your feedback and would be delighted to welcome you back for another memorable stay.Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. We look forward to having you with us again soon!Best regards,Kayden (Mr.)Assistant Guest Experience Manager
Gästanvändare
Rum Deluxe King
Bodde på feb. 2025
Par
11 recension
9.0/10
Utmärkt
Publicerades 13 mars 2025
resort hotel inside Sun World amusement park, have to take cable car at the foot of mountain to hotel front desk, concierge will take care of you, no worry. Room is not so spacious but acceptable, we were arranged to stay at Hotel de Paris, the building closest to cable car station, breakfast with great assortment, this is the only hotel in the amusement park and you have no choice.
Översätt
Svar från boendet: Bonjour, Xin chào!Dear Valued Guest, Thank you for sharing your experience with us! We’re glad to hear that you enjoyed your stay at our resort and appreciated the convenience of being located within Sun World amusement park, as well as the service provided by our concierge team.We understand that the room size may not have been as spacious as expected, but we’re pleased to know that it was still acceptable for your needs. We also appreciate your positive comments about the breakfast assortment—our team works hard to provide a variety of options to suit all guests.As the only hotel within the amusement park, we aim to offer a unique experience, and we’re glad to hear that the location allowed you to fully enjoy the park. Thank you for your valuable feedback, and we hope to welcome you back for another memorable stay.Best regards,Kayden (Mr.)Assistant Guest Experience Manager
Gästanvändare
Familjerum Superior
Bodde på feb. 2025
Familj
9 recension
9.0/10
Utmärkt
Publicerades 14 mars 2025
Spent a lovely weekend at Ba Na Hills in Da Nang with my family in time for the vibrant flower festival and coincidentally on International Women’s Day.
Översätt
6/7
Svar från boendet: Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing a clean and welcoming environment, along with delicious food, is always our top priority.Our staff works hard to ensure that every guest feels at home and well taken care of, so it's wonderful to hear that you found them lovely. We truly appreciate your feedback and would be delighted to welcome you back for another memorable stay.Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. We look forward to having you with us again soon!Best regards,Kayden (Mr.)Assistant Guest Experience Manager
Hanss7180
Rum Standard med king size-säng
Bodde på jan. 2025
Res med vänner
3 recension
7.0/10
Publicerades 19 apr. 2025
The room is very basic, do not expect a fancy room. There is no aircon, only a ceiling fan. We have to open the windows so the room feels cooler. Check in process is confusing.
Översätt
Svar från boendet: Bonjour, Xin Chào!Dear Hanss7180,Thank you for sharing your feedback. We're sorry to hear that your experience with us did not fully meet your expectations. We appreciate your comments regarding the room, and we will take them into consideration as we continue to improve our offerings.We apologize for any confusion during the check-in process, and we are currently working on enhancing clarity and efficiency to provide a smoother experience for our guests.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you again and provide a more comfortable and seamless stay. Please feel free to reach out if there is anything we can assist you with for your future visits.Best regards,Mr. KaydenAssistant Guest Experience Manager
Mark Andrew Holmes
Standardrum med två enkelsängar
Bodde på jan. 2025
Par
3 recension
10.0/10
Enastående
Publicerades 3 mars 2025
Great experience, its on a mountain above cloud level. A cable car takes you to the top, where the hotel is in the middle of an amusement park. So much to see and do. The hotel itself had great service, breakfast had everything and there was a nightly buffet. There were other restaurants and a beer hall.
Översätt
Svar från boendet: Bonjour, Xin Chào!Dear Mark Andrew Holmes,Thank you for sharing your fantastic experience with us! We’re thrilled to hear that you enjoyed your stay and the unique location of the hotel above the clouds. The cable car ride and the stunning views are truly special, and we’re glad you had the chance to explore everything Ba Na Hills has to offer.It’s also great to know that you appreciated our service, the variety of food options at breakfast, and the nightly buffet. We aim to provide a complete experience for our guests, and we’re delighted to hear that you enjoyed it!We look forward to welcoming you back for another unforgettable stay!Best regards,Mr. KaydenAssistant Guest Experience Manager
KohKevin
Rum Standard med king size-säng
Bodde på jan. 2025
Par
4 recension
10.0/10
Enastående
Publicerades 4 mars 2025
Spacious, stylish, and comfortable with a king-sized bed, modern amenities, and a balcony offering stunning mountain views. Located inside Sun World Ba Na Hills, it's perfect for exploring attractions like the Golden Bridge. The room is a peaceful retreat despite the crowds. Great choice for a unique stay!
Översätt
Svar från boendet: Bonjour, Xin Chào!Dear KohKevin,Thank you for your fantastic review! We’re so glad to hear that you enjoyed your spacious and stylish room, and that the stunning mountain views made your stay even more memorable. It’s wonderful to know that the location was perfect for exploring Ba Na Hills and that you found the room to be a peaceful retreat amidst the crowds.We truly appreciate your kind words, and we’re delighted you chose us for your unique stay. We hope to welcome you back soon for another amazing experience!Best regards,Mr. KaydenAssistant Guest Experience Manager
Anonym användare
Standardrum med två enkelsängar
Bodde på jan. 2025
Res med vänner
11 recension
7.0/10
Publicerades 26 feb. 2025
I went up both days also raining. Staff never help send luggage to hotel. I need to carry my own luggage to the hotel, and it’s heavy rain. No rain coat provided. Reception not friendly at all. Worst service in Vietnam
Översätt
Svar från boendet: Bonjour, xin chào!Dear Valued Guest,Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay, particularly with the lack of assistance with your luggage and the unfriendly reception service. This is certainly not the experience we aim to provide for our guests.We truly regret that the weather conditions impacted your experience, and we understand how inconvenient it must have been to carry your luggage in the rain without any support. Rest assured, we will address these concerns with our team to ensure we improve our service and assistance for future guests, especially during inclement weather.Your comments are important to us, and we appreciate the opportunity to improve. We sincerely hope you will reconsider and give us another chance to provide you with a better experience in the future.Warm regards,Mr. KaydenAssistant Guest Experience Manager