Crystal Boutique Hotel by Thg

For that price it could be good, but there were a lot of ants . They even decided to live in my laptop. Room is ok, but furniture is old

Det värsta hotellet jag har bott på hittills i Asien. Det ser INGENTING ut som bilderna. Ingen havsutsikt som vi betalade extra för. Alla höga byggnader framför hotellet blockerar utsikten. Ingen i personalen talar engelska. Mycket bullriga hotell. Gäster som röker i korridorerna. 1/2 en toalettrulle vid ankomst. Gamla slitna handdukar och lakan, ingen duschmatta, trasig telefon på rummet. Varje gång vi behövde receptionen fick vi vänta i evigheter på hissen och gå ner. Gamla trasiga möbler, papperstunna väggar och över allt bara en total mardrömsvistelse. Vi lämnade efter 24 timmar när vi vaknade av att det inte fanns något vatten på hotellet och personalen berättade att pumpen inte fungerade. Håll dig borta till varje pris. Det finns många bättre hotell i området

Arrived to learn the room we booked in *********** was supposedly out of action. Instead we were put in a room with no windows at all - felt like trying to sleep in a coffin. Would have let it slide as it was just one night before we caught a plane but somehow they manipulated my partner’s *********** account to give themselves 10/10. I’m doing some further investigation and despite claiming to be part of THG on *********** and Agoda, I’m no longer sure they are.

Stayed at the Crystal Hotel during our visit to Da Nang. Check in staff was ok. No issues checking in. The room was "oldish" with a bit of damp carpet smell but was clean. They tried to accommodate us for breakfast for vegetarian meal. The breakfast area needs lots of attention. They were helpful arranged same day laundry.

So after checking lots of hotels online, I choose this, and off I am to enjoy my life and wait for my trip. Until... about FIVE days before my arrival, they message me asking me to cancel my booking (it was through a notorious booking platform so I guess the cancellation has to be from the guest) because they have no more space!!! I was shocked - surely then you stop taking bookings, not cancel a booking that was confirmed 3-4 weeks before? They didn't give me an explanation, I imagined their system messed up in taking bookings from different platforms, and it was easier to bump out a single person rather than a family. But seriously? I had 5 days to find myself a new place and I was pretty busy in my life, and all the other places I had looked at were sold out by then so had to start the search again and ended up spending more in a new place. I loved where I stayed and thankfully I am not struggling for money, but what if I was? I found this very unprofessional and 100% unacceptable, really no way to run a business - make your guest homeless 5 days before departure, and not even give a proper explanation (language barrier might have been an issue). As I complained, they even said they would try to find me a room, which was the moment I really hit "cancel" because I didn't want a second rate cupboard arranged last minute, I wanted the room I had chosen through careful selection. Anyway I am glad I had a great experience elsewhere.

Se rien en tu cara. Llegamos y nos dicen sin aviso previo que no tenemos habitación, porque estan de reformas. Nos intentan dar una habitacion en otro hotel de peor calidad, peor ubicacion y sin piscina... Cuando le preguntamos por las caracteristicas de este segundo hotel se hacen como que no saben hablar ingles y no nos responden. Cuando ven que nos vamos, nos intentan ofrecer un descuento por el otro hotel, denigrante. NO RESERVEIS AQUI, NINGUNA SEGURIDAD EN LAS RESERVAS Y LES DA ABSOLUTAMENTE IGUAL QUE TE QUEDES EN LA CALLE.