Tulum Beach Resort Dakhla

Do not trust Tulum Resort in Dakhla, they are not honorable and they are not honest. They stole money from me. I visited Tulum Resort in Dakhala in April of 2024. I had a medical problem with my eye so I asked If I could get a refund for the remainder of my time if I left to seek medical attention. They Officially approved a full refund of about $1,600 US. If they did not guarantee my refund I would have ompleted my pre paid stay there. I have been in communication with them since April or 2024 and it is now Jan of 2025. They have promised my refund many times and aslo told me that it had been sent at leat 3 times, in writing. They have aslo offered the full refund in writing in the form of a contract that they had me sign and guaranteed the return of my money as they promised. Tulum Resort has not refunded me the money that they promised in writing no less than 4 times. They lied to me repeatedly and stole the refund by keeping it and no honoring their promise to return it. I do have well documented proof of this as well as the contract that they sent. Do not trust Tulum Resort, they lie to their ciistomers and steal money that they promised to refund in writing. They have stated a fear of getting a bad reputation. This is their reputation with proof. Theu like and steal from their customers. Becasie of this, one of the world largest adventure travel companies that booked me there is removing Tulum Resort form the properties that they book and reccomending that others do the same. Beware and use caution before you bok Tulum Resort as they can not be trusted with your mmoney and they are not honest people. As stated, I have proof in writing of all of this.

Very good trip, highly appreciated sense of service by all the member of the team, especially M khalid amazeri. The hotel is family friendly and also provide a set of activities. And whenever you need a service that they don’t provide, they always find a solution.

I had an incredible stay at TULUM. The staff were welcoming and attentive, making me feel at home from the start. My room was spotless, spacious, and extremely comfortable, with thoughtful touches throughout. The food was delicious. Overall, TULUM offers excellent service, comfort, and convenience. I can’t recommend it enough!