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Verifierade recensioner
Läge och interiör9.7
Bekvämligheter9.5
Service9.6
Renlighet9.6
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Leung
Gästrum - bergsutsikt (dubbelsäng)
Bodde på dec. 2024
Par
25 recension
9.5/10
Otroligt
Publicerades 7 jan. 2025
Excellent stay! Good taste in design (Lobby, Garden & room). Spacious room and good quality (very comfortable bed, good supply of amenities). Breakfast quality and varieties are amazing!
Staff we had contacted with were very pleasant & helpful, always with smiles, including staff at front desk, housekeeping as well as security team.Highly recommended.
Översätt
Svar från boendet: Dear guests: Thank you very much for staying at Dali Yiyun Hotel and sharing your experience of staying in Dali. We attach importance to every detail of the guests. Your opinions and suggestions on Yiyun are the best spur on our way to progress. The hotel is located at the foot of Cangshan Mountain, adjacent to the Three Pagodas of Chongsheng Temple, about 10 minutes' drive from the ancient city and about 20-30 minutes' drive from Erhai Lake. The hotel will continue to pay attention to and improve the service details and Quality, in order to provide customers with a better check-in experience, we are willing to do our best to repay your support and affirmation with more enthusiastic, thoughtful and considerate service. Looking forward to meeting you again and continuing to leave good memories for you and your family.
Gästanvändare
Hot Spring Private Double Bed Room, Mountain Spring Heated Pool, Comfortable Spring Soak
Bodde på okt. 2024
Par
4 recension
10.0/10
Enastående
Publicerades 25 nov. 2024
Location was a little far from the town center (approx 25 minutes), but it was quiet and near a mountain.
I couldn’t find much reviews on the hot springs room.
The person hot springs is not as private as you think. Unfortunately, as we didn’t book a villa, the room above us could easily look into our hot springs or walk over to look at us.
Would recommend to bring a bathing suit. Take note that the water temperature is above a degree lower as compared to the onsens jn Japan. The room itself was lovely and clean, the reception allowed us to have a slightly later check out timing.
Overall, would recommend for its price point, and was a much more comfortable stay compared to boutique hotels.
Översätt
Svar från boendet: Dear guest, thank you for staying at Cloud View Hotel! We are very happy to receive your comments. We attach great importance to your feedback about the low water temperature of the pool. We have confirmed with our colleagues in the engineering department that the upper limit of the temperature of the pool in the hotel is 41 degrees Celsius, but the temperature will drop due to the influence of climate and weather. We are very sorry for this, and we will heat it for you in advance next time you come to ensure you have a better experience. Best wishes to you.
MohamedAl
Hot Spring Private Twin Room, Courtyard View, Private Spring Pool
Bodde på nov. 2024
Res med vänner
6 recension
10.0/10
Enastående
Publicerades 5 dec. 2024
The stay was great. Hotel staff were the best part. Everyone was friendly and trying to help, beyond what's required of them.
Housekeeper Sisi went above and beyond to ensure we are not lost as foreigners, and even offered to use her private ******* account to get us food when we couldn't create an account.
Översätt
Svar från boendet: Dear guest, thank you for staying at Cloud View Hotel.We are very happy to receive your perfect rating. Following SiSi example, we will continue to work hard to ensure that your next stay is even better. Our hotel also has a sea view room, we sincerely invite you to experience next time. Thank you again for your kind words and have a nice life.
Gästanvändare
Gästrum - Innergårdsvy (2 sängar)
Bodde på nov. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 27 dec. 2024
Good and big rooms . Small goodie bags every night.
Need to improve the breakfast quality.
Översätt
Svar från boendet: Dear guests, thank you very much for choosing our hotel. Thank you for your evaluation. This is a great affirmation and encouragement to us. For breakfast, we will add more diverse choices and better ingredients according to your feedback to meet the tastes and needs of different guests. Once again, I sincerely apologize for the inconvenience caused to you, and I sincerely ask you to give us a chance to correct it. If you are willing to visit again, we will do our best to provide you with a more comfortable and high-quality service experience.
Gästanvändare
Deluxe Hot Spring Private Double Bed Room, Spacious Luxury, Garden-reflecting Spring Pool
Bodde på juli 2024
Par
1 recension
10.0/10
Enastående
Publicerades 15 aug. 2024
Location is serene and peaceful, ideal for a relaxing getaway. You can easily take a car into the ancient city (<10 mins) so distance is not a big deal. Room is clean and spacious, we liked the private hot spring to unwind in after a long day exploring Dali.
The best experience here was the excellent service and assistance rendered by Judy. She went above and beyond her job scope to help us get in and around Dali, including arranging for transportation, booking of activities and restaurants, planning of itinerary etc. This was especially helpful as we are foreigners with no Chinese phone number, hence certain functions in various apps are restricted. Thank you Judy for making our holiday such a pleasant experience!
Översätt
Svar från boendet: 尊貴的客人:您好,能得到您的認可和好評甚是榮幸!酒店隱於蒼山之麓,面朝洱海,緊鄰崇聖寺三塔,景色優美恬靜。在溪水間客房隱現於山林雲霧之中,讓身心迴歸平靜享受真正愜意的度假時光。我們相信良好的口碑是源自客人的滿意;我們願盡最大的努力,以更加熱情、周到、貼心的服務來回饋您的支持和肯定。 期待再次相遇,繼續為您和家人留下美好的回憶
Gästanvändare
Detached Hot Spring Two-Bedroom Villa, Private Yard, Spacious Hot Spring, Tranquil Forest View
Svar från boendet: 親愛的客人,感謝您給酒店打出的5分好評!這是對我們酒店莫大的肯定。我們始終把客人的滿意度放在首位,看到您滿意的評價,我們深知所有的努力都是值得的。在您入住期間,我們努力確保酒店的各項設施都能正常運作,讓您的生活起居沒有任何不便。同時,我們的服務人員也時刻準備着為您提供幫助,無論是餐飲推薦還是旅遊資訊的提供。您的好評激勵着我們不斷提升自己,希望下次您入住時,我們能給您帶來更多的驚喜。
Gästanvändare
Deluxe Hot Spring Private Double Bed Room, Spacious Luxury, Garden-reflecting Spring Pool
Svar från boendet: 尊敬的客人,非常感謝您選擇入住我們酒店並分享您的寶貴反饋。我們對您在入住期間遇到的問題深表歉意,您的不滿是我們改進的動力。以下是針對您提出的問題的具體回覆和改進措施:關於洗手池水龍頭出水量大導致濺濕的問題,我們已安排專業人員對所有房間的水龍頭進行檢查和調試,確保出水量適中且水流穩定,避免類似情況再次發生。對於早餐管理混亂、引導不足、桌子安排不過來以及品類和味道一般的問題,我們深感抱歉。早餐是酒店服務的重要環節,您的體驗未達預期是我們的失職。我們將立即優化早餐時段的服務流程,增加引導人員,確保客人能夠迅速找到座位。同時,我們會與廚師團隊溝通,豐富早餐品類並提升口味,力求為客人提供更優質的餐飲體驗。關於公區娛樂設施較少和健身器材有限的問題,我們會對現有設施進行評估,並根據客人需求逐步完善,以滿足不同客人的娛樂和健身需求。對於沒有泳池的情況,我們正在考慮未來的設施規劃,希望在條件允許時為客人增添這一休閑選項。再次感謝您的反饋,我們將以更加專業和細緻的服務迎接您的再次光臨。如果您有其他需求或建議,歡迎隨時與我們聯繫。祝您生活愉快!
Svar från boendet: 親愛的客人,我們衷心感謝您對我們酒店的評價。我們酒店一直努力打造一個令客人滿意的住宿環境。從酒店的外部景觀到內部的裝修風格,從房間的舒適度到服務的人性化,我們都在不斷探索和改進。我們的員工都懷着一顆熱忱的心為您服務,希望您在酒店的每一刻都能感受到關懷。您的評價促使我們更加努力,我們會持續提升服務質量,期待您再次光臨。
Svar från boendet: 尊敬的客人,非常感謝您給予我們酒店5分的好評!您的認可如同冬日裏的暖陽,讓我們全體員工感到無比的温暖與欣慰。我們一直致力於為每一位客人提供最優質的服務和最舒適的住宿體驗。從您踏入酒店的那一刻起,我們就希望您能感受到家的温馨。無論是前台熱情的接待,還是客房細緻的打掃,每一個環節我們都用心對待。您的好評是對我們最大的鼓勵,期待您下次再次光臨,我們會繼續努力,為您打造更完美的入住體驗。
Svar från boendet: 尊貴的客人:您好,能得到您的認可和好評甚是榮幸!酒店隱於蒼山之麓,面朝洱海,緊鄰崇聖寺三塔,景色優美恬靜。在溪水間客房隱現於山林雲霧之中,讓身心迴歸平靜享受真正愜意的度假時光。我們相信良好的口碑是源自客人的滿意;我們願盡最大的努力,以更加熱情、周到、貼心的服務來回饋您的支持和肯定。 期待再次相遇,繼續為您和家人留下美好的回憶
Svar från boendet: 親愛的客人,非常感謝您給予酒店5分的好評!您的評價是對我們工作的極大鼓勵。我們一直努力營造一個温馨、舒適、便捷的酒店環境。從酒店的建築設計到內部裝修,從服務流程到員工素質,我們都在不斷地優化。我們希望每一位客人在這裏都能感受到賓至如歸的感覺。您的好評表明我們在這方面取得了成功,我們會珍惜這份榮譽,繼續努力提升自己,為您以及其他客人提供更優質、更貼心的服務,期待您的再次光臨。
Svar från boendet: 尊貴的客人:您好,能得到您的認可和好評甚是榮幸!酒店隱於蒼山之麓,面朝洱海,緊鄰崇聖寺三塔,景色優美恬靜。在溪水間客房隱現於山林雲霧之中,讓身心迴歸平靜享受真正愜意的度假時光。我們相信良好的口碑是源自客人的滿意;我們願盡最大的努力,以更加熱情、周到、貼心的服務來回饋您的支持和肯定。 期待再次相遇,繼續為您和家人留下美好的回憶