Joy Bean Seaview LOFT Hotel Apartment (Dalian Xinghai Plaza)

I am really disappointed with my stay in Joy Bean loft hotel apartment. I spend 4 nights over there and it was not a good experience in particular with the customer service. First of all, this establishment is not an hotel but equivalent to an Airbnb rental for which people rent their properties by proposing additional minimum options and services such as cleaning or breakfast. Then, the customer service is really not professional. The rental reception is not friendly with the customers and they are trying to do the minimum as possible. On top of that, they are always pretending for some excuses to explain their mistakes. - for the room caution: if you do not insist, they are not refunding it when you checkout but several days after. After contacting the renting manager, they finally accept to refund me at the right time. And be careful to check that the correct amount is refunded! (they tried to refund me a wrong amount but hopefully, I had recheck it before leaving). - for the breakfast: I took the breakfast options with supplement fees and it was not a very good choice. It is the same breakfast provided everyday. Furthermore, it always comes later than expected. Not very convenient if you are in hurry in the morning...and sometimes, some food is missing in the breakfast that is delivered. I was supposed to be refunded for one missing breakfast but finally, the customer service didn't keep his promise when I checked out. - for the room cleaning: the cleaning lady is not doing the job correctly. When I checked in, there was only 1 towel for a room of 4 persons.Then, they forgot to clean my room the second day and when they are not forgetting, the job is done partially despite I ask them to do it everyday (only the first floor is cleaned without caring about the second floor). Globally, the rooms floor is not clean. - for the room commodities: some electrical plugs are not working and it is not expected to be repaired.

“This hotel was such a great find! It’s super clean, very affordable, and in an amazing location. We totally enjoyed our stay and would definitely recommend it to anyone looking for a comfortable and budget-friendly place.” 😎

What a beautiful Loft apartment😊. The hosts were so polite.

🌊大連寶藏住宿 | 星海旁的絕美loft 來大連玩，強推這家歡樂豆複式Loft海景公寓👏。離星海廣場步行僅10分鐘，周邊美食超多，烤海鮮香迷糊了。房間兩層都有雙人床和獨衞，裝修新。窗外能賞絕美海景、星海廣場，還能遠眺棒棰島，性價比超高，寶子們沖~ #大連旅行 #大連酒店 #海景公寓

뷰 맛집이에요 성해광장 근처이고, 지하철도 가까워요 근데 보증금을 늦게 환불해줘서 아쉽고, 아침에 엘베타고 내려오는게 어렵고, 리셉션 데스크가 18층에 있어서 체크인할때 키 빌려서 엘베타야하는게 복잡해요

房間非常舒適，阿姨打掃得很乾凈。每天都會清理垃圾和補充瓶裝水。交通也很便利，在會展中心地鐵上蓋，去所有景點都很方便。管家服務很周到，我們航班延誤，給我們延遲退房了。下次再來大連會繼續住這一家。