JW Marriott Dallas Arts District

非常不值得這麼貴的酒店。打電話問游泳池是不是恆温的，酒店回覆説是，結果去了不是的，帶着孩子就是為了游泳池才定的。付費的早餐還不如普通假日酒店的早餐豐富。房間也很小，酒店也沒啥別的設施了。

Stayed for 3 nights to attend a venue in the city. Hotel is relatively new (2 years old, i believe); accordingly, everything looks nice and new and in good working order. Reception is on ground floor and requires a separate elevator ride to room on the 11th floor. Staff at front desk and throughout the premises were professional but lack a little warmth and sense of urgency. My "corporate card" was rejected at check-in and I would have appreciated more assistance to resolve as opposed to reverting to my using a personal card - for expediency. Assigned room was as expected for the chain - it was of good size and adorned accordingly with the expected amenities. The bed was very comfortable, the wifi worked very well and there were ample electrical outlets throughout that was appreciated for this business traveller. However, the room could do with more lighting (in evenings), and the water pressure from the shower could be much better. The sink was partially blocked and failed to drained efficiently. Climate control and TV settings required an engineer to service to make both functional. Breakfast and dinner at Montage offered a reasonable selection of well-presented food but their taste was not optimal (at least to this client). The common areas were nicely laid-out; they were esthetic and functional. Overall, a reasonable establishment that seems to be still going through some growing pains.

I find it rather ridiculous and sad that the hotel could not confirm a connecting room for an Ambassador Bonvoy member traveling with a younger child. The hotel by own admission is not busy at all. Why not provide the service Hilton and Hyatt do? What’s more, lesser Marriott properties will extend this courtesy. Time for a change to common sense and market conditions.