The Highland Dallas, Curio Collection by Hilton

Wonderful stay They did a fantastic job with the recent renovation. Rooms were beautifully appointed and very clean. Staff was friendly and responsive. Great location near SMU/Park Cities.

Great Hotel, not great desk staff. Room was great, very clean and the bed comfortable as well. Unfortunately during my stay one of the gentleman at the front desk was very rude and made my stay more difficult than necessary. Was delayed Friday evening due to weather and didn’t arrive until Saturday morning. Was told that since I was early to check-in that my room was not ready yet. Despite technically being a day late to my booking. I reiterated that my booking was actually for the previous day and was still told the same thing. So either he was too lazy to look up an open room from the previous night or the hotel double booked my room. I have a whole list of other interactions between us and not enough characters to explain it all out. Long story short, this gentleman was extremely unhelpful during the whole process and is the reason my rating is not a full 5 stars.

The room was nice but the construction in the lobby and around the elevators made moving around cumbersome. They should have offered discounts, you should not have to ask if their construction infringes on your ability to move around the property

The hotel is undergoing a major renovation of which we were not aware of. The lobby was loud, dirty and inconvenient. There was only one elevator working which multiple times had so many construction workers that we had to wait for the next or even multiple elevator’s. The fire alarm went off several times leaving us uncomfortable not knowing if there was an issue or if was a side effect of the work being done. We paid full price to stay there and had we known about the situation there, we would have booked elsewhere.

Super cute and clean rooms! Extremely friendly front desk staff. Hallway windows kinda dirty.. and maintenance in lobby. But still great stay! Would definitely return.

Hotel under renovation They are updating the hotel so there is tremendous interior construction happening on the floors - my room was completed but I heard drilling on the floor above me. No coffee pots in the room and do not plan to provide them.