Nay Palad Hideaway

Spend the money. From a seasoned traveller (particularly one who often splurges on top tier properties) - Nay Palad is the best place I've ever been lucky enough to call home. They have mastered the key rule of hospitality: emotion. You've done your research and know the amenities, you see the gorgeous facade and well appointed villas, but what you don't see is the heartbeat of the hotel: its people. Over your stay you'll get to know everyone: beyond how they can help you. There is an effortless, genuine warmth they ALL have that is unlike anything I've ever seen. Having worked in hospitality management for nearly a decade, this is very hard to achieve. Your preferences are remembered, honored and prioritized. Your wish is their command. Your every need is met. To be helpful, here are a few things I wish I knew before checking-in, that are worth mentioning: - You don't need to pre-plan excursions. I emailed ahead of time to ensure I was able to do everything I wanted and they told me, not to worry, they couldn't have been more correct! Someone will come and chat with you during dinner (night before) to help you arrange activities for the next day. They'll give you suggestions/guidance but ultimately, Siargao is your oyster! - The food is absolutely incredible; and memorable. It is NOT an after thought. We made requests for specific foods and they were always accommodated! - The staff are easily accessible. You'll never need to go looking for someone. They don't hover/aren't invasive, but they are always available. From the friendly yard keepers to the GM to the head chef, all open and willing to converse! A couple of key service moments that exemplify how they go above and beyond: - We had connected with a few of the tour guides and requested them; and it was always honored - When we checked out, they left us with some photos from our stay and a hand-written note - Our driver back to the airport knew our plane had not arrived and that the terminal was tiny/packed/uncomfortable. He let us stay in the AC van in the parking lot until our plane came (25-30 min). He even pulled out fresh calamansi juice (which was our favorite) as a departing drink! - We left our GoPro in the room unknowingly and the GM called personally to ensure it was mailed back to our home. Thanks Mart! This is the best hotel I have ever been a guest at. I am very well travelled particularly in the luxury set, and I actually work in luxury hospitality with over a decade of experience at AAA/Forbes 5 star properties in the US—I can be hard to truly 'impress' and they have done it here, over and over again. Spend the money, and I promise you won't regret it. You will be thrilled to meet their wonderfully assembled team of people!

We have stayed at some of the best hotels in the world and travelled to many countries but Nay Palad managed to do something quite different to anywhere else….it felt like a genuine home from home for our entire 9 nights we were there, The clue is in the name ‘Hideaway’ and it lives up to its promise in every way. The welcome at the airport, with two lovely smiling people welcoming us, the cold Sampaguita towels and what felt like the entire team assembling to welcome us when we arrived at Nay Palad felt so special. The key point is that this all felt truly authentic, not forced or doing a job, rather everyone seemed genuinely interested in us from the moment we arrived. This never faltered once in 10 days. As we walked into the main building and out to the pool and bar area, I was like, ‘wow, this is breathtaking’; the beautiful Dedon furniture (we have at home) dotted around perfectly manicured and beautiful grass lawns down to the beach and around the pool. Huge oversized beds on the beach all looking out to a Pagoda from which to watch sunsets in the sea. Our villa was dreamy and anything was a quick message on Telegram away. The team managed to provide exceptional luxury and outstanding service but in such a low key and friendly way. We had a 60 or 90 minute massage every evening and my wife had a yoga session, some of which were quite spiritual every morning. She feels totally restored. Every meal was served in a new location that was in itself fun and playful. The only menu was at breakfast. Any juice was possible. Super healthy choices. Dinner was always exceptional, innovative and really tasty as well as looking beautiful. It would rank up there at the highest in London in my opinion. Such a delight to just trust the chef and his team to delight us everyday. I dubbed the bar ‘the best bar in the world’ (and I’ve certainly drank in many of them)….i mostly made my own cocktails or made them with one of the team….so laid back, it felt like my own bar. We did a bunch of activities, paddle boarding in the mangroves, sunset watching on the naked island, sea pagoda and mangrove pagoda, island tour, island hopping…we felt so looked after and loved by everyone all the time. We head home with hardly any laundry because it was all done in quick fashion and delicates all looked after well with everything laid out in our room at the end of each day, Wonderful beach walks, (walking around the little island just offshore at low tide is a must) and fabulous sunsets! Thank you to all the Nay Palad team, so Martin, Anne, Em-Em, Flo, Jake and Jake, Nielsen, Thor, Sean & the entire culinary team, CJ, Joelle, Chriz and Belen (thank you for your amazing massages for my wife) and everyone else…not one person was anything les than outstanding in every way! This place is true barefoot luxury (I literally didn’t wear any shoes for our entire stay), a real home from home and a very special hideaway. I recommend Nay Palad 100%!

The attention to detail and perfection exhibited by the team is second to none! Every step of the way the team enabled us to have the most amazing experience in the most perfect settings! The facilities were only second to the nature and sunsets! 12/10

We’ve stayed at many 5-star resorts around the world, but this one truly stands out. The service and attention to detail were unmatched, making our stay effortless from start to finish. From the moment we arrived, everything was perfectly handled—excursions, dining, massages, and activities were all tailored to our preferences. The food was incredible, with every meal carefully prepared by a talented chef and team. One of our favorite touches was having dinner in a different, beautifully arranged location each night. The island hopping tour was a highlight. The crew was amazing, taking care of everything and even setting up a fantastic picnic for us. A big thank you to the guest experience and food and beverage teams, especially Mark and Noemi, who were wonderful. The Hideaway is a true hidden gem in the Philippines, and we can’t wait to come back!

Stunning location with beautifully designed villas facing the pristine beach. The management and staff were courteous, well-trained, hospitable and attentive to our needs. Exceptional fine dining experience in the resort or even during island visits for lunch and sunset watching. Cuisine was prepared by an international Chef. Activities were left to our personal preferences making our stay more relax. We were assisted during our land tours and night tours making us feel safe. SPA and other treatments were always available. Enjoyed the pool, donut ride, snorkeling, outdoor cinema, table games and board games.

Nay Palad feels like home. The staff, Jerome, Em-em, Flo, the two Jakes, Maymay, Angel, Jo and many more took care of us like a mother would tend to her family. We didn’t need to worry about food, drinks and even our laundry! The activities go beyond what was expected and we are grateful. Truly a barefoot paradise. Many thanks to the Nay Palad family!