Central Heritage Resort & Spa Formerly Fortune ITC Resort

Stayed in this hotel in April,2025. Here is my take on different aspect of the hotel. Location - Full marks as it is located right next to the mall road. But just note the the hotel picture in the website is heavily edited. The actual front side of the hotel is nowhere similar to what is shown on the picture. Rooms - I stayed in heritage section. Rickety is the word that best describes rooms. The heritage rooms are very badly maintained with squeaky sound coming when you walk on the floor. You can hear similar sounds from above also. The bathroom had extreme foul smell coming from somewhere throughout my stay. Service - Average. Staff is responsive during the regular timings. I had to search and shout out in the hotel to find a staff to settle my bills at 6:30 AM in the morning. It took me good 10 mins to find a staff. Have taken pictures of the empty hotel lobby as an evidence. Food - Was good. No complains. Cleanliness - Rooms where clean, but outside including lobby was dirty with dust evident on the floor. My kids played on the floor for a couple of minutes and their jean got dirty with dust. Overall - Is highly overpriced for the experience it offers. The hotels charges as if if offers premium services, but offers services below par compared to even average hotels.

The location of the Resort is superb as it is on the Mall Road and 5 minutes walk from the Darjeeling Mall. We booked two rooms from 27-30th Dec 2024. The view of snow peaks was excellent from the rooms. One room was on 3rd and the other on 6th floor. Upto 4th floor, lift is available, above that no lift facility. So, careful about aged persons while booking your rooms. Rooms are clean and well spacious. But service is not up to the mark.

I stayed at this property recently with my parents. The hotel with its wooden floors and interiors provides a cozy ambience perfect for the chilly weather we experienced. The staff were quite understanding and took care of our smallest need from providing food as per our preferences to making sure that we feel warm and even lit up the fire in our room's fireplace. One thing that impressed me was the immediate action that was taken when we experienced some flooding in our bathroom. They repaired it within 15-20 mins. Overall I would sum up the experience by saying it was a home away from home. Thank you