Leonardo Club Hotel Dead Sea - All Inclusive

Amazing place

This hotel had many issues throughout our 5 day stay. Most of the staff were impolite and were ready to deny/lie about the issues brought to them. On the first day there was a large water leak outside our room. The whole carpet was wet and this looked like a reoccurring issue as the wall had past water damage. We wanted to change rooms however they said it wasn’t possible. Next issue was the pool from 14:00 on it had a smell of sewage. It was horrible. When we asked the staff what the smell was, they looked at us and said ‘what smell?’ . This was obviously a coverup as everyone was talking about this odor. On the third night of our stay there was a partial power outage for hours. The staff had no answers for us and there were no vouchers or complimentary services to make up for this fact. During meal times there were very long lines for meals and it was as if the staff had never served before. It wasn’t my first time in an all inclusive hotel so I am understanding of waits however this was unbelievable. Sometimes waiting 30 minutes for a dish. Also they claimed they had entertainment however this staff needed to leave to Eilat halfway through our stay. On top of these issues, the hotel was very dirty and in disrepair. I gave it 2 stars because it is so close to the beach. This is the only redeeming quality of this hotel. Do not stay here! You will be disappointed greatly.

Dirt is every where, the pool area is dirty, the water in the pool are dirty, the restaurant is very very dirty, the food is disgusting...my children couldnot eat at this hotel, just keep you self out of this hotel....Customer service experience at the bottom of the priority list

Tariballe hotel. The rooms are dirty and filled with bugs, the food is greacy and not tasty at all, the air conditioner In the hotel did not work in our first night's, the staff at the reception refuse to give any solution to that problem except to offer us refund of eproxomatly one precent of the cost of staying. Me, and my family, and whoever ask me about this hotel, will never set foot in this place again.

Only location is good, nothing else. Awful staff which even don't say hello. Hostess at the entrance of the restaurant whose job is just say "hello" and "bon appetit" was playing with her phone and ignored guests. Staff in the restaurant threw away our belongings. Food is not tasty, nothing to eat for children. The room is dirty. We were vip clients like the reception informed us. They gave us cosmetics, thank you for them but it was only the vip service we received. Nothing good in the hotel.

For health reasons we were in the area and were happily surprised to find availability. We so enjoyed the hotel staffs warmth, generosity of spirit, and focus on ensuring our stay was as comfortable and enjoyable as possible, that we are already planning our return. The hotel is spacious, clean with lots of areas to explore, sit and enjoy, , full of surprises and lots for kids and kid-at hearts. This is not a pretentious place but was pleasant, clean, decorated tastefully, It appeared well maintained. Reception was smooth as we came early, put our luggage in their storage room, so we could enjoy the plethora of accommodations. The spa, pools, jacuzzis, sauna, health club, beachfront was amazing. The food was plentiful, fresh, tasty, presented aesthetically in a buffet style. Something for everyone. The coffee was amazing. We saw they were refreshing rooms, and ours was well sized, clean, comfortable - with the fluffiest pillows. ( no mold, or broken tiles etc. ). There lacked a bathtub plug, but an overturned cup did the trick. The shower head shrieked, which we reported but it really didnt bother us. There was plenty of hot water and we felt pampered every minute of our stay. Highly recommend.

So bad its probably sueable. Everything about this hotel screams negledgence, the dining room is filthy full of flies and the food is mediacore at best, the room had cockroaches in it, the air-conditioning makes very audible disturbing pounding noise, all areas are dirty, the restrooms smells and unorganized lines for everything. and finally to sum things up, the service is below standards. We got the room, un attended, two hours past the formal

Rundown, outdated, check in not polite, service like I imagine would be in a prison, food worst than the any school canteen. There is no place to seat for a coffee, we had to stay waiting for a long time for plates before we eat the cold food. I can’t say how is the bed yet but as far as my experience in the first 6 hrs. Please don’t book

There was a group of us mainly family and friends around 60 of us. There was a mess up checking in. My room was ok , but the hotel was so noisy, the dinning room like a cafeteria, self service.Great pool, but isolated from the commercial center of Dead Sea, one was rather held captive . Staff do not speak English & abrupt, drinks served in disposable cups great place for kids as all inclusive . If I wasn’t with family for celebration I would have checked out. Appalling customer service.