Gästanvändare
24 oktober 2024
First, the positives. The staff were lovely, polite, and professional throughout our short stay. It is in a great location in the centre of Deal. We paid a premium (£180) to stay in a room with a balcony offering a fantastic sea view. The room we stayed in was called the Nelson. Overall, the room was bright, airy, and clean. We can imagine it's lovely in the summer. But if, like us, you are looking for more than just a sea view, then you will be disappointed. We found the bar and restaurant soulless, with no atmosphere. The wooden table and chairs were tatty and uncomfortable, and the food was average. We appreciate that it is an old building and upkeep of such buildings can be challenging, but in our view, it needs some TLC and a re-think about how they can make the hotel interior more welcoming. It's often the little things that make the difference. A touch of paint here and there, cleaning the bird mess of the balconies and outside areas - See photos. It is also interesting to note there does not appear to be one response from Shepherd Neame to any of the reviews here. That suggests a total lack of respect for their clients. It is very sad.
Översätt