Hilton Fiji Beach Resort and Spa

I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a "5" Star resort I found the service very lacking.

Beautiful garden and apartment style hotel on the beach Nice sea view through palm trees Friendly staffs in every levels Something to be improved Room facilities are old and worn and not in good condition No favourite TV channel

Superb and fantastic stay, amazing food, atmosphere, exotic, clean, near to everything, and best part was their pool and daily activities.