Hilton Garden Inn Denison/Sherman/at Texoma Event Center

Broken toilet seat. Phone didn’t work. We expected more for a Hilton and the price. Was the least comfortable room we have had on an extended road trip.

Never staying here again. This place has gone downhill considerably over the last couple years. The staff are not clean. The front desk guy has looked disheveled and honestly dirty the last three times I have stayed here. I tried to have breakfast this morning and the guy cooking took a rag that I just watched him wipe the counter down with and wipe off a plate before he put eggs and bacon on it to serve. When I told the manager, he informed me that he would look into and would call me about this later today. I never heard anything from him. For $200 a night, you would hope that they would at least try to live up to Hilton standards. This place is terrible now. It used to be a nice place to stay.

This property needs a long overdue renovation. Smells of smoke in the halls, dated floor to ceiling. Rooms smelled like smoke. Elevator had a burned rubber smell. Carpet in room had holes, detached in areas and felt sticky :(. Tub drain was clogged, took a long time to drain.

The property is not up to Hilton standards. Seems like just another run of the mill motel.

I was pretty disappointed and don't expect to be staying at this property again. It is average at best. The staff are fine but the amenities and services are lacking. The treadmills didn't work in the gym. The t.v. in my room didn't work properly. I had to turn it on manually and the remotes didn't work or allow for access to netflix or anything else. When I complained, they showed me instructions to fix it. My son and I were so looking forward to movie night but just couldn't get the tv to work. Finally, there was no bath soap at all in the bathroom and only one bath towel for two. We had to track down housekeeping to ask her to replenish the bottle. With these things, I'd much rather just stay in an airbnb and forgo the gym. I was pretty disappointed. Best thing about the hotel is that it is across the street from a lovely restaurant for breakfast and lunch and not far from the highway.

Best place around. We’ve stayed at every hotel in this area. We will always come back to this Hilton Gardens. Great pillows. Great breakfast. Shower was wonderful! Only issue this time, was hard bed and rough sheets.