Sonesta Denver Downtown

Great place right next to 16th street. The room was nice and clean, two thumbs up

Awesome location in downtown Denver. However the hotel itself needs improving. No vending so you HAVE to buy from the marketplace. Never saw room service nor did they come to my room while I was there.

Just posted an hotel.

Happy with my stay in general

My husband and I spent a couple days here and were pretty satisfied with it. The room was clean and nice. And the bed was very comfortable!! Location was great as well. They charge a daily fee of $35 for parking but there are plenty of other parking garages close for way less. They have a 24 hour self service spot where you can buy snacks and drinks which was helpful. The elevator was extremely slow and a part of our floor was under construction. Also, the pool water was way too warm. It may be listed on their website as heated but I was not prepared. It was 98 degrees outside and we couldn’t even sit in the pool. The biggest complaint was the service. I asked one of the front desk gentlemen if we could bring drinks up to the rooftop pool or if there was bar service and he had no idea. His response was “I think you can?” When we got up to the pool and tried to call to order food and drinks they told me we had to come down and order it from the bar and pick it up from the bar. Which is fine but at the pool area they literally had a phone, next to a menu, and a sign that said use this phone to order food?? They also only have breakfast and dinner hours listed but when I asked if they do lunch too she wasn’t sure and put me on hold to check. It was just a little misleading. Like how do you not know if you serve lunch too? The only awesome service we had was the bartender we had for lunch and drinks. He was knowledgeable and quick to take care of us. Overall 4/5 hotel stay. We would probably come back since the bed was comfy and the room was nice and spacious.

The Hotel in general is ok. My reservation was for a room with two queen beds. There were only 2 old and torn bath towels on the side of one of the beds I found a pair of dirty socks, the carpet didn't seem to be vacuumed. I think the hotel has an excellent location and I liked the pool, the staff was friendly, it seemed very expensive for what the hotel offers and the quality of cleaning above all.