Gästanvändare
31 januari 2023
After staying here for two nights, my husband woke up with a strange rash on different parts of his body. After a little exploring, we were able to confirm it was bed bugs. We found several eggs on our bed sheets and under the mattress. Our sheets had a few tiny blood spots and bed bug fecal matter was present. We were disgusted and frantically packed up our belongings and showered. I bathed my dog and washed two tiny bed bugs off of him. I spoke to the front desk gentleman to check out early and request a refund and he was like “Oh yeah, sorry ma’am. Let me get you the manager.” He certainly wasn’t surprised. He alerts the manager in the office behind him and asks me wait in the lobby. After waiting for several other guests to check-in, he knocks on the door and out comes AGM Tatiana Guy. Oh an empty lobby, how convenient. I describe my situation and provide the photos. She explains that since I booked through a third party, I would have to call them for my money back. She goes to check the room and returns to politely inform me how wrong I am. Since I’m positive, I am happy to point out the proof of the infestation and we head back upstairs. To my amazement, Tatiana tells me the egg sacks I have identified look like “skin from her dog.” She proceeds to condescendingly explain her “extensive training” on this matter. She insists bed bug eggs “are black and move.” She cannot be convinced that eggs, in fact, do not move. A quick Google search will confirm that eggs do not move and that they are translucent, pearl-ish white to yellow. (Spoiler Alert: The black moving things are the actual BED BUGS!) She refuses to refund our pet fee that we paid directly with the hotel upon check-in. I leave, since you can’t argue with stupid, and I am getting nowhere. Meanwhile, my husband is outside with *********. When he speaks to a representative she informs us that Tatiana herself has refused our refund and there is nothing she can do to help us. The decision is solely Tatiana’s. The experience has been traumatic but unfortunately is far from over. From a lifetime working in hospitality, I cannot fathom the mindset that would not want to resolve this immediately. There was no apology and zero effort to rectify the situation. Tatiana Guy is either A) incompetent and undertrained or B) has mastered the art of looking into your eyes and lying. Regardless, she’s unqualified for her position. Please beware, do your own research and check your sheets.
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