Hyatt Regency Denver at Colorado Conv Ct

Awesome location, clean room.

Destination Downtown Denver Centrally located downtown. Safe area. Always a place to get a drink or food. Great health spa.

My first visit to Denver was truly beautiful, and my stay at the Hyatt Regency at Colorado Convention Center was, overall, very satisfying. From check-in to the hotel’s convenient and safe location, everything met my expectations, and I’ve already recommended this hotel to friends and colleagues. However, on the day of my checkout, I had a disappointing experience at the Starbucks café located inside the hotel. I ordered an iced latte before heading to the airport, but was given a hot one instead. When I politely mentioned that I had ordered it iced, the barista responded with a noticeably rude tone and expression, then placed the cup down in an almost aggressive manner. When she brought the corrected drink, I said “thank you,” but she ignored me and responded with an unpleasant attitude. Immediately afterward, she turned away, humming a tune while sipping on what appeared to be her own drink. While this may seem like a small matter, it was a surprising and unsettling experience, especially since I’ve never encountered such poor customer service before. It left me feeling disappointed and, unfortunately, started the final day of an otherwise wonderful trip on a sour note. I hope this feedback is taken constructively, as the rest of the stay was truly enjoyable.