Holiday Inn Express & Suites des Moines Downtown

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Convenient location. Just a short 5 minute drive to downtown. They provide a free shuttle but with limited hours (only until 8 pm on the Thursday we stayed) Clean hotel and friendly staff. Above average breakfast included. Well- lighted, free parking.

I rarely leave reviews but because of Bill I have too!!! Stay here just to take a free shuttle ride with Bill somewhere. He is such a gentle, kind man who has a wealth of knowledge about Des Moines to share. Everyone else on the staff was also super nice and very detailed and accommodating. Room was clean. Breakfast was good. Very easy to get to and Starbucks across parking lot! I would absolutely stay here again!!!

Booked this hotel through ******* and ended up needing to cancel. I called the hotel to see if I would be able to cancel. They immediately told me this would be an ******* issue since I booked with *******. The woman I spoke to on the phone was extremely rude. I contacted ******* and spoke with an agent and they said I would need to contact the hotel but the contact for the hotel wouldn't be available until Monday, my booking was a for a Saturday. They assured me I would most likely be able to get a refund. On Monday, I call the hotel again and was rudely told that I would have to contact *******. I contacted ******* again and once again they told me I need to contact the Holiday Inn. This time ******* said they would contact Holiday Inn for me. After a day, ******* got back to me and told me that the holiday inn doesn't allow any exceptions for cancellations. I am still unsure on if this hotel or ******* are the ones being untruthful but I would've appreciated it if the Holiday Inn had at least been respectful and kind instead of condescending whenever I called.

This was a nice hotel, room was clean and comfortable. A few other guests were rude and slammed doors and one guy loudly passed gas right outside out door (gross!) before he went into his room opposite ours. The breakfast was quite large and after 3 days we still hadn't eaten the same things. Nice selection. Employees were all friendly, we took the shuttle to Fong's Pizza one afternoon but just walked back. The room had 2 different shades but light still gets in on the sides if that bothers you. Bathroom has shower only, no tub. Thin carpet in main area to help keep noise down, and the king bed was comfortable. We would stay here again if it was for one night, but not for longer because it's not right downtown. Note-because this hotel is outside of downtown you have to drive and pay to park everywhere, or walk like we did. We walked about 12-15 miles total in 3 days going back and forth to restaurants and attractions. But getting the app to pay to park seemed stupid for a short visit. There are no restaurants by this hotel, only a Starbucks and a place a couple blocks away that wasn't good.

Free parking. Check in was easy. The hotel was spotless. Our room was super comfortable, and again, spotless. The free breakfast was fine, with a variety of choices. Location is close to many things in downtown Des Moines. There’s a free hotel shuttle that will take you and pick you up within a two mile radius—terrific service!

Super comfy bed and pillows! Probably the most I've enjoyed a hotel pillow in a while! We had a king room with a couch, chair and table instead of the chaise lounge that we've had previously. Breakfast is always plentiful and well stocked. We enjoy coming back here yearly for the Good Guys car show (4th of July weekend).

Fast check in, friendly staff, clean well appointed rooms, comfortable beds and an amazing (included) breakfast! I was completely surprised by the complete breakfast! Best one at a Holiday Inn Express! Scrambled eggs, biscuits,gravy, sausages (pork and turkey) omelettes.. warm cinnamon rolls, bagels, pancakes, fresh fruit, yogurt, cereal, juices, coffee, tea... Omg! All fresh and top quality! Great way to start the day.

I picked this hotel due to locationfor the activities that we were going to do. The hotel was clean enough, but the decor and furniture are the most horrible of any hotel I have ever been in. The front desk staff were not very friendly. We were just average people staying at the hotel. They defintely gave preference to the wedding and baseball groups that were there. (The baseball group all gathered in the lobby for a pizza party - at least 30 pizzas - and made noise far past what I would have thought was quiet time.) The shuttle was nice a nice and unexpected plus. But our air conditioner did not work. Instead of giving us another room, their advice was to run the "fan" all night. The place is very noisy. You can hear people in the hallway and the street traffic. We did not get much sleep. The breakfast is less than average. I am a rewards member, but this hotel did not allow me to use any points to pay for the room. I suppose because it is near the ballpark, so they take advantage of that. I thought I would suck it up one time and just accumulate more points. If you stay two or more nights and do not have them clean the room, you are supposed to get extra rewards points. However, I did not get any posted to my account. I emailed about it but never received an answer. I will never stay at this hotel again.