Surety Hotel, Autograph Collection

The hotel is stunning! So much character. The tavern connected is delicious, as is the breakfast & coffee bar. We walked around the city (it’s close to so much!) but ended up spending most of our time at the hotel and tavern there. The staff at every turn was so friendly.

Very nice hotel, cool concept. Would definitely stay again. Only suggestions would be more light in the foyer (it was a little dark) and stirrers for the coffee.

Stay was great until i went to the lobby to check out and retrieve my vehicle from valet. There were what appeared to be 2 employees working the front desk. However only one was helping a customer, as i stood there with my bags for over 10 minutes the other employee avoided eye contact and never once asked if she could help me. So i thought she was perhaps busy doing something i could not see. Then a gentleman came down to the lobby and she promptly helped him. I spoke up and said excuse me, youve seen me standing here for 10 minutes while he (her coworker) helped a couple and never spoke up and asked if i needed assistance. She pretended not to hear me, although i am sure she did as everyone else in the lobby looked at me & then her. Absolutely horrible customer service. I will not return to this hotel.

This is a beautiful hotel conveniently located in downtown. The bed and shower were both luxurious. Many great restaurants nearby. My husband liked the pool table in the lobby. The only downside was having to go to the parking garage, which was a long walk into the next door building and two flights of stairs away. There was a lot of construction when we visited (April 2025) which is temporary. Overall a good experience.

We really enjoyed our stay at Surety! We wanted a luxurious feeling hotel at a reasonable price and we got that here. The room was classy, clean, comfortable and quiet! We were on the 8th floor and had a great view while a thunderstorm rolled in at night. All of the staff we interacted with were friendly and helpful. We lucked out with street parking so that was easy and way cheaper than the lot. We’ll definitely be back!

The hotel itself was very bean and unique. The staff in the restaurant were very rude. Went to have drinks before dinner, no one there to greet you or let you know that dinner didn’t start until 5. Sat at the bar after asking the bar tender if that was ok, he said it was fine. Then basically was ignored the entire time we sat there. Would not ever dine there…