Tunamaya Beach & Spa Resort Desaru

Honestly the location was beautiful but the service is very bad, there’s so much to complain 1. We requested for water bottle at night, they said they’ll bring but they didn’t hence we called back, and they said room service is on holiday off😐 like I paid for 4 delux room, and they tell me room service is on holiday. 2. The door knobs were so rusty and we couldn’t open the back door we struggled to open, it wouldn’t cost that much to change a door knob pls Tunamaya change to proper functioning door knobs. 3. The breakfast was very bad, we went to eat breakfast at 8:25am, but all the food was finished n cleaned n they didn’t even refill the food even after requesting them several times, the food taste was bad but the service was even badder, we had to wait for so long just go get the food items to be refilled. Many ppl began to complain and got agitated as well. 4. The second day , from 12:45pm - 2:19pm, there was NO ELECTRIC. We weren’t able to charge our electronics and the toilets were super dark n had to use our phone which the battery was already dying. And they did not compensate. But when checking out only they told us we can get a late check out. But they did not even inform us and by that time we already got our bags out. 5. The aircond is soooo dirtyyyy, filled with dust. Make us check in late at 3pm with the excuse they have to get the room ready but the condition of the room says otherwise. Not only that but our room toilet soaps were all emptyyyyyy🫠 I seriously don’t get hotels and resorts giving us late check in and have to check out early saying have to clean rooms, but nothing was prepared 😐 so angry 6. The room we were staying in, the toilet light was so dim and when i looked up the light lid was filled with I don’t know what it was but it looks like cockroaches eggs, I felt sooo disgusted cuz it was filled with tiny eggs looking thing, as you can see in the picture. 7. And the phone to call room service didn’t work, I had to keep switching to my other rooms to call room service to request for stuff. And some plugs were unplugged aswell. I just don’t understand cause we booked 4 delux rooms but the service and experience is so bad, please improve with the service and the food, cause Tunamaya is such a pretty location but the service just ruins it. The delux room was nice due to it being easy to access the beach n wheelchair friendly aswell. Hotels should be fair for the price customers pay, giving us late check in and we have to check out on time or we have to pay a fine of RM150 for every hours we delays. But when they do all these mistakes we as customers do not get compensated. Pls la hotels and resort try to give good service to ur customers.

Beach wave is so high, nice swimming pool old hotel but overall nice and need to do a cleaning at the balcony