Gästanvändare
1 februari 2023
The room was OK to start with, location is great as is the breakfast and the view. We had booked for 4 nights however woke at 3am on our first night never went back to sleep and left as soon as the manager arrived as we had woken to the room full of cigarette smoke. Now this isn't just like someome was smoking on the balcony this was thick with smoke as if several people where chain smoking in the room. It was fresh smoke and as it was hot the room was putrid and saturated, particularly in the bathroom which didn't have a window do our only conclusion was that this was coming through the vents. The hotel where absolutely unwilling to do anything about it. As 2 non-smokers, quite frankly this was unacceptable and disgusting. It is rediculous to presume that people would be find with that even as smokers. We both felt like we had been smoking, we could both feel it in our noses and throats, not to mention our skin and hair smelled of smoke as did all our clean clothing. We had to find another hotel while sat in the square at 7am. It was brought to the hotels attention at 4am, we where told there was nothing they could do, they didn't have another room which was lies as they where still selling on ***********. We where told to go back when the day manager came in. No understanding or apology was offered by the manager or any member of staff just "OK you can leave". We paid for our one night which was mostly spend trying to decide what to do and heaving from the thick smell of smoke, and which is expensive. You are paying for the location as the hotel itself isn't spectacular. It is however, noisy and Desenzano seems to be a hub for local young folk, the beaches are packed at the weekend We left and booked a hotel in Sirmione which was beautiful and happily carried on with our trip there. This is by far one of the worst experiences in a hotel we have ever had. Couldn't recommend this hotel even a little bit and won't be back.
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