Discover Resorts - Karjat

I recently stayed at this property with my family, and unfortunately, our experience was highly disappointing. Upon checking into our room, we discovered bed bugs. I immediately reported the issue to the reception, where we were met with an unprofessional and argumentative response from a staff member named Miss Richal. When we requested to speak with the manager, Mr. Kamran, his attitude was shockingly rude and dismissive. His exact words were, "Stay if you want, otherwise check out. No refund will be provided." This level of customer service is completely unacceptable. Additionally, the food quality was —just average at best. I would strongly advise guests to thoroughly check their meals before eating, as we were concerned about hygiene and the possibility of insects in the food. However, I must mention that the food service staff were polite and helpful. I am sharing this review because I was deeply upset by the experience, and I believe future guests deserve to be aware of these issues before booking. I would never recommend this property to anyone.