Capital O 60569 Hotel Royal Chirkunda International

Beware before booking!! This is not a hotel but more of a banquet without support staff and services. I had booked it in advance but later could not checkin due to lack of basic services and had to go to another hotel nearby loosing the booking amount. Property owner contact number is unresponsive most of the time. If he rarely picks up the phone, cuts it with one liners. Recently did an advanced booking with Makemytrip and when went for checkin the staff there told the cook was not available. I had to look for another nearby hotel. I raised this to Makemytrip but the owner was not humble enough to acknowledge the issue. He had various different kinds of arguments about the non-availability of cook(recorded in the Makemytrip compliant conversation). 1. I was lying and food was available. 2. I should have called before and let him know that I require food. (though it was dinner time and not some odd hour). 3. I should have called him (the property owner) when the receptionist told cook was unavailable. 4. I was lying because I raised the complaint the next morning and not at that moment. Kitchen facility in a hotel is a must and not some five star luxury. I dont think the property owner understands hospitality business nor knows how to run it. I requested Makemytrip to delist this hotel. I would also write to other aggregators to delist this hotel or run a comprehensive quality check.