Joy Island Maldives by Cocoon Collection

酒店餐廳的廚師很好，很友善， 酒店的保姆很有耐心 英文很好 酒店管家和經理 能力很差，對比中國管家他們還需要有很大很大的改善。他們酒店的管家和經理我覺得他要再上一些持續進修課程，當管家的能力實在太差勁。原定預訂了兩晚水上屋帶泳池和一晚沙灘屋帶泳池，當我長途跋涉到達酒店，告訴我，我第一晚的水上屋帶泳池滿房了，安排第二種房間給我，旁邊還有很多不同國籍的人入住，只有我們是中國人，感覺就像被不認真對待，把我們的房間讓給了他人，水上屋帶泳池的定價比我們入住的房間是較昂貴的。他們給我們的彌補，只是我們用房間的差價買了。第二晚終於安排了我們入住水上屋帶泳池，但最令人憤怒的事情，就是要我們早上10:00把房間交出來，然後再轉去沙灘屋，我說退房時間不是12點嗎？為什麼要我10點就要把房間交出來？那為什麼？我昨天入住的時候不是早上呢？我小朋友還在房間裏睡覺。另外酒店的沙灘上有很多垃圾，馬爾代夫不是一個很漂亮的地方嗎？為什麼充滿了垃圾呢？這些都是酒店排出來的嗎？全部都是由鮮榨橙汁橙皮和其他水果皮？另外酒店毛巾是黃黃灰灰的，不是雪白的？

My initial review was taken down. I was assaulted by a member of staff in my private room while solo travelling. The hotel refunded me for my stay but it’s unfair that there was no consequences or action taken. I was solo travelling for my birthday and was approached by a staff member, who came into my room and assaulted me of which I have video evidence Clearly shaken and in flight/fight mode, I contacted the hotel who refunded my stay and asked me to sign a NDA. They reiterated the fact they had just opened and didn’t want this to affect them. I was also told to come back to the hotel at another time for a different experience. There has been no follow up or contact number to revisit etc. all promises made to solve the issue was a lie. the staff member who assaulted me still works in the resort. I stayed in the private pool over water villa. Please note there are zero cameras or security guards in that area. Making it extremely unsafe I would urge anyone travelling solo, with children, young women, families to please be extremely careful and cautious over booking this resort. Please don’t be fooled by the marketing team who sell you a dream of a beautiful resort. I can understand that one persons action shouldn’t affect the entire team and resort however no good action was taken to combat the issue. I was made to sign an NDA, finger prints etc and asked to leave the island. Whilst the resort itself is well maintained, no woman (or man) should be assaulted in the privacy of their room on a remote island with no security or camera. My review keeps getting taken down due to the sensitivity of the matter but I won’t stop until the issue is addressed. I am pleading with any women of colour to please do not go to this resort. Anyone visiting with young children, anyone solo travelling. Please rethink.

Wow. What an amazing place. From the second we arrived, we were greeted with friendly staff, given a cold towel and a glass of Prosecco - the service was honestly out of this world! Joy Island is beautiful and the room was 10/10. The staff who made our stay exceptional were Jazey and Chilli who consistently made sure we were having the most fun and the best holiday ever. Thank you to everyone at Joy Island we are SO grateful!

We stayed at this hotel in the middle of March. Overall, I liked everything. Nice location, cozy, moderately private. Very good food. Special thanks to the chef! Always high-quality fresh products, varied, fish, seafood, meat or poultry are cooked right in front of you, lots of fruits, high-quality European alcohol. There are questions about room cleaning, but they were quickly resolved thanks to a personal manager. Thanks a lot to Felicia here. I think we'll go back to this hotel again!

Joy Island was hands down the best Island experience/holiday ever! The views, sights, sounds, staff , food , entertainment and more! Highlights were : Joy Party , Karaoke Night , Watersports,Snorkeling,Romantic Dinner Setup and Blue Food Truck! Busy making plans for our next trip! Thank you :-)

As returning guests to Joy Island we were treated like old friends and made to feel very special.We cannot recommend this Island highly enough.The staff are second to none they could not do more for you such a credit to the Cocoon family.Our Island host Shify 🩷what an absolute star🤩she could not have done more for us and what a beautiful gesture planting a tree for us Wow! The restaurant staff AMAZING! Dita Juni Bhavani and Ausath remembering us from the previous year and going all out to make our return visit just as special. Housekeeping what a lovely gentleman Dhaninjaya you kept our rooms beautiful Thankyou so much💙.So many others who made our stay wonderful Thankyou all we are forever grateful🥰