Diani Sea Resort - All Inclusive

First impressions of the hotel were good, was bright, clean, well maintained. I've stayed at their sister hotel Diani Sea Lodge previously. Staff were all friendly, lots of apprentices learning hospitality. Pool was lovely and the bed comfy. Lots of sun beds and nice dappled shade. Was disappointed with the food, it was the same variations each day with slight tweaks. I started dreading dinner. Would normally miss breakfast, have lunch by the pool and then dinner in the restaurant. The theme nights were better. I can thoroughly recommend Asha Boutique restaurant a few doors up along the beach to your right (will do separate review) Incident with the room and a few safety issues. I woke up to step into water by my bed and my electrical extension lead sitting in it. I could've been electrocuted. The housekeeping staff hadn't checked or emptied the water bottle that the condensate pipe was put into. They sent head housekeeper and then a restaurant manager to deal with who just kept saying sorry. Management didn't take seriously and TUI ignored my complaint Hairdryer in room didn't work, staff brought hairdryer with euro socket and then proceeded to try and force it into the Kenya/UK socket by pushing something into the plug. I wasn't happy as a safety issue and told him so (3 hairdryers later) and reported to management. I reported a number of times the sockets not working or light by the bed not working but not fixed. Often didn't have towels or face cloths. Yes its Africa, but attention to detail needs to be improved. The staff were all lovely and I'll miss my planters wonder. Location was good. Oh and had a number of massages from Priscilla (the punisher as I nicknamed her). Would I stay again.....no, which is disappointing as it takes a lot for me to find fault and complain as I always look on the good side.

This was my first experience to witness discrimination as a Kenyan by fellow black Kenyans. The interns were MUCH better and did all within their way to make our experience hospitable. From reception day 1,An old man struggling to keep pace with demands to the restaurant service that was sub-optimal.

Lovely resort in a Pristine location. Clean rooms and attentive, helpful staff. Food was always a delight with fresh, flavourful dishes. Staff went over and above to ensure comfort. They were warm, welcoming and ever smiling. Can't wait to visit again!

My stay in Diani was enjoyable. Unfortunately, the Beach Boys can be quite persistent, but that's just the nature of this area. The hotel is acceptable by Kenyan standards. The staff truly make an effort to ensure the guests are satisfied..

Beautiful place, it would be nice to have one public space with AC.expect an african vibe, I personally loved it. Pool could have option, and the buffet needs to be improved, very limited food targetted at a white audiencd, but most of the meat is overcooked, fish was undercook, and overall quite flavourless and repetitive

The service here is what gives it five stars! We loved our stay and everyone was super accommodating, and all the other guests were very nice as well. The hotel was very helpful and arranging fun activities for us to do both on and off the resort