Gästanvändare
7 juni 2025
I have given this review 5 stars however it was not a 5 star stay! Will start with Charlie, the hotels tour guide and fantastic help was brilliant! Had our first day meeting with him and done 3 excursions through him, great price & great guy! More importantly he ensured we were able to enjoy our final day we paid for on our holiday! We paid for 7 days & 7 nights all inclusive at this hotel, however our first day we arrived at 330am in the morning, so upon checkout in our final day at 12pm, not being picked up for the airport, until 8pm we were told they had to cut off our wristbands and we could not use the hotels facilities! The young manager on shift was incredibly rude, not understanding & didn’t care about potentially robbing us of 1 of our days we had paid for!Thankfully after speaking to Charlie, he immediately rang and spoke to said young manager, and we were able to enjoy our 7th & final day of our all inclusive holiday we paid for! Please bare this in mind if you stay here and have a late transfer! Thank you Charlie! Entertainment team especially Rico & Dodo were fantastic! So engaging, fun, friendly, provided great entertainment, and Dodo on our last night provided us with one of our funniest moments, which we’ll always remember! Sezgin in guest relations was also fantastic and made us feel very welcome! Bar staff on the pool very good and also very friendly, reception staff unfortunately, probably j see guidance and direction of the very poor hotel management not very good! Had a Turkish bath and massage on first day to get ready for a great week of tanning and it was incredible! So relaxing, comfortable and perfect t! Masseuse was brilliant at her job! Snack bar could be more adventurous as just burgers chips and nuggets in between meals, and food very samey, but great voice none the less. Probably wouldn’t come back, although we did have a great, fun, enjoyable, memorable holiday. Management needs to read this and address its management problems, thankfully for you, your amazing team below you made this a great experience, just!
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