Le Verger des Châteaux, The Originals Relais

陰深暗黑的房間，排水管道淤塞，像**

We chose this hotel specifically while it had a restaurant. We booked the evening before arrival. Upon arrival, we were unapologetically told "the restaurant is full this evening" and that was all, no recommendations, nothing. When I made the reservation, they asked if we wanted breakfast, why couldn't they ask if we wanted dinner?....

The hotel was generally clean, and breakfast was good, but certain amenities—or the lack thereof—should be noted. The room had a very small and flimsy Ikea closet, which made it difficult to store anything properly. They provided a water boiler and cups, but no complimentary tea or coffee. There was also no mini fridge, so if you’re planning to buy treats to take home, like cheese, keep in mind that you’ll have to buy them on the last day of your stay. They removed one of the bedcovers and the extra pillows two nights before we left, which was an issue for me since I needed them due to my back problem. We were charged €10 per night for each dog (we had two dachshunds), and luckily we always travel with a full kit for them (cushions, blankets, food, and water bowls) because the fee only covered cleaning. Dinner was okay if you chose the menu, but if you plan to order à la carte, I’d recommend going somewhere else.

The hotel room was nice and clean and my daughter liked the four-poster bed. When it is hot outside the room does become very warm. Breakfast was good. Dinner in the restaurant is good but choice was limited. Personnel very friendly. Dieffenthal is very small but Selestat nearby is a nice place with enough restaurants as well.

We picked this property as its unique South France countryside character. Location is great. However, we are disappointed with this stay. First their customer service never gets through. I called multiple times at different time of the day want to confirm how late we can check in. 2ndly, at checkin, we were informed about the breakfast. I double checked if our breakfast is included as it is not clear on the booking. I was told yes it is. I’m not a big fan of French hotel breakfast, as it is included. We rose early ( we r late risers) to eat it. They provided baguette, cheese apple milk and coffee… We only had a piece of bread and coffee. At checkout we were forced to pay additional

This hotel requires a significant upgrade. When you arrive there are virtually no staff to welcome you in. The smoking area is at the main entrance which isn’t very welcoming. We got to our room only to be greeted with dust, insects and spiders on the ceiling. No tea/coffee or a kettle. It was 28 degrees and no source of air conditioning. We could of open the doors but then you let in all manner of bugs. There was a fan but this didn’t work. Dinner was lovely and very generous portions. The staff did seem a little run off their feet. Breakfast was rather disappointing as we were served our buffet food. There was a queue and you felt like you had to rush. Thankfully I only had the cereal as the lady (who wasn’t very pleasant) behind the screens (not sure what the point of that was) touched the bread then handed it out with tongues. Very odd and very unhygienic. The croissants were solid and very dry. This breakfast setting seemed very very outdated. The views however are spectacular. It’s absolutely not on my list to revisit I’m afraid.