Royal Émeraude Dinard - MGallery

During my recent stay, I found the hotel’s facilities to be quite satisfactory, offering most of the amenities one would expect for a comfortable experience. However, I was deeply disappointed by the disrespectful communication from a manager named Matthis. This lack of professionalism made a negative impression and significantly impacted my experience. Additionally, the cleanliness of our room was subpar, which further detracted from the quality of our stay. I had hoped for a more pleasant and seamless experience, but unfortunately, these issues left me dissatisfied.

We had a small hotel room situated next to the service elevator with a low ceiling height which gave us an oppressive feeling, tiny bathroom with minimal space to sit on the toilet and a dysfonctional shower head, burnt-out bulb at the entrance and stained fitted sheets that have not been changed. Definitely no loyalty programme benefits in room allocation.

My wife and I recently stayed at the Royal Emeraude hotel in Dinard, France. We appreciated the warm welcome we received from the staff and were very impressed with the opulence of the hotel. That said it was not a stuffy and formal environment but an extremely comfortable hotel. The room was exquisite, the bed comfortable and it had a wonderful in room tea service. Breakfast was outstanding and the staff were clearly committed to providing the highest level of service. We would be happy to return and would recommend this hotel to our friends and family.

We have been visiting this hotel each year since at least 2014 and have always had an enjoyable visit. The hotel is useful for us as it is very close to St Malo (for the ferry) and it has secure parking. During our first stay this year in August, we had a lovely room and received a very warm welcome. The room was spacious clean and in a good state of repair. We also stayed prior to returning home in September and the experience could not have been more different. Despite the hotel being very quiet, although I am a gold Accor member, we were given a room which must have been one of the smallest in the hotel (if this was an upgrade, I can not imagine what a more basic room would have been like).I appreciate that all the rooms are different which makes the hotel quite quirky. However, the room we were allocated was much more suitable for one guest rather than two; the bed being very close to the sloping ceiling. walls and bathroom. There was a big tear in the blinds in the bedroom and no blind on the bathroom windows, making privacy impossible. Also, to add insult to injury, those on reception forgot to give me my free drinks voucher. Unfortunately, not being able to speak French well it was not possible to complain. I really hope that the September experience is a one off and if we use the hotel next year, our visits will be as enjoyable as they have been historically.

I have to say, the staff at this hotel was probably one of the best I've ever experienced anywhere, in the world. They seemed truly eager to make sure we had a nice stay. They were VERY patient as we had some room moving issues based upon our needs. The rooms are very comfortable and well appointed. The bar has good snacks, and a very nice breakfast. The location can't be beat in Dinard. It definitely was a big part of why we enjoyed Dinard so much. Well done!!

Excellent location, close to the beach and shops and restaurants. We were lucky to find free parking in the street. The staff was very helpful and friendly. We attended a jazz music evening in the beautifully appointed conservatory on one evening, which was very pleasant. Points to improve: Though the rooms are well appointed, they are small, as are the bathrooms. The shower experience could definitely be improved. Otherwise, the rooms have tea, coffee and water and are comfortable.