Hôtel de La Vallée

Cet hôtel est une valeur sûre

The Hotel is very scenically located and has warm,friendly staff. Our frustration at having to wait four days for our ferry to the Channel Islands has been mitigated by a big comfortable bed, excellent room facilities , good restaurant and nearby parking. And 30 euros a night cheaper than a box room in a faceless chain hotel in St Malo.

Hotel booked for our anniversary week end, based on the fantastic stay at the AR INIZ hotel earlier this year. Our whole stay at the hotel was a big disappointment, down to staff attitude and poor customer service Saturday evening we booked a table when we checked into hotel. Upon arriving at 7.30 we were told no reservation had been made. We were told to wait until sorted, making us feel a bit like 2nd class clients Waiter then tried to be jokey, he said he would serve me and get a colleague to serve my wife. This made my wife very uncomfortable When I booked the hotel (May 25th) I specifically mentioned the anniversary and asked for a table reservation for the Sunday 2nd October at 2000hrs. No-one came back to me to say the restaurant was closed that evening. On check in it was confirmed a booking had been made in the restaurant for the Sunday. It was only after very poor service and attitude on the Saturday night we decided to check the Sunday evening booking, only to be told by the receptionist the restaurant was closed, someone booked it for Sunday lunch. Not us. The only response from her, when we asked where we could eat, was a shrug, nothing she could do. Again an example of poor customer service. This left us walking around Dinard looking for somewhere to eat on our anniversary. This alone has made me question whether I would stay in any other hotels within the AR Collection group of hotels

We stayed for one night in August 2022. We had to leave early. No staff on reception (and no breakfast available) prior to 8am on a weekday. After we left the hotel used our pre-authorisation to take 470 euros from our card (against an agreed room rate of 230 euros). They tried to justify this at first saying this was for two rooms! They eventually accepted we had been landed with another client's bill. Promises of prompt refund were broken - it took intervention from my credit card company and 25 DAYS to get my refund. The fact that the door outside our room on our corridor squeaked horribly and that there were (apparently) no bath towels available at all in the hotel on the night of our stay were added problems. One of those hotels that relies on its location and has lost the idea of service.

We spent 2 nights and had a great time. The staff were very welcoming, friendly and helpful. Our room was fairly small but had a balcony with table & chairs which was well worth it as it benefited from the afternoon and evening sun - perfect for aperitifs! The food was really good and nice views across the estuary from the restaurant. Just down from the hotel at the end of the quay you can catch the passenger ferry to St. Malo which made a fun outing. Parking outside the hotel is limited to 5 spaces but there is plenty of parking within walking distance but the hotel is at the bottom of a hill.

We didn’t stay at the hotel we only had dinner. The location was very good, sadly the prices being charged where somewhat over priced for the portion size……they compared with the prices expected in Paris or Nice for example. Service was pleasant although the head waiter was a little above himself not overly warm. We wouldn’t visit again

Nous avons l’habitude de s’arrêter au retour de notre promenade car nous apprécions la terrasse . Mais dimanche dernier nous avons été très déçus du service : la terrasse était pleine certes le serveur était seul au service. Nous étions dans un coin et pour nous faire remarquer mon mari a levé le doigt loin de nous d’être malhonnêtes avec le serveur et compréhensifs du travail qu’il avait. Mais celui ci s’est certainement vexé et a eu des réflexions bizarres que nous avons prises pour de l’humour au départ : « j’arrive … ne vous inquiétez pas vous serez servis demain… » mon mari a répondu en riant «  ce n’est pas grave on a le temps ( et c’était vrai) » mais ce jeune homme a servi des clients arrivés derrière nous, on a été un peu compréhensifs mais cela a duré et nous n’avons jamais été servis . Nous sommes partis et n’arrêterons plus. Nous sommes mieux accueillis ailleurs à dinard avec des serveurs plus débordés que lui.

Dommage qu'il n'y ait que 5 places de parking mais pas très loin près de la piscine en pleine air on trouve des places à cote il faut aller aussi déguster les huîtres de Cancale et visiter le super village de Dinan avec ses rues typiques et ses châteaux

L'hôtel, dont nous avions relevé l'excellent descriptif dans le Figaro du 6 septembre, est à la hauteur de nos attentes. La crique, au pied de l'hôtel, est charmante, très au calme mais pourtant proche du centre à pied. Quelques pas sur la jetée et le panorama sur Saint Malo s'offre à nos yeux. Superbe ! malgré les gros nuages noirs et pluies diluviennes de ce jour de semaine. L'accueil est sympathique et professionnel, le nombreux personnel est souriant et à l'écoute. Le prix (165 €) est peut-être un peu exagéré pour une chambre, bien que très agréable et bien orientée, qui manque de commodité : aucun cintre, aucun placard, uniquement des rangements avec tiroirs; des prises de courant inacessibles, même pour la bouilloire ! Malheureusement le restaurant est loin de mériter les compliments de l'hôtellerie...