Hotel Parsons Court

The rooms and food are fine. But when they us for the complimentary breakfast it got over before the mentioned time, when we approached the Manager Dinesh he did some eyewash activity by providing us uncooked sevai and upma. The royal spa which is been a part of the hotel it is a money looting activity. I highly recommend not take any sevices from the spa. The manager doesn't even have guts to reveal his name , very upset with his behaviour. When I told him that I will escalate, he has given his mail id. The management should not entertain such people it will hold a negative impression to the customer. He is such a rude and insensible person , management buck up and take necessary action for smooth functioning of hotel.

We faced following issues : 1) valet parking was not available and all parking slots were full. Every time, we were asked go to the backside of the hotel and park ourselves and come back 2) during check-in no details were provided - no bell boy to take our luggage, they did not inform about complimentary breakfast, wi-fi password were not shared 3) water was not kept in the room - have to ask for it - even after that only ro water was given and not bottled water 4) they had a restaurant and i invited a guest for dinner, but they closed the restaurant for a private event and i have to take my guest to another hotel for dinner and meeting 5) bed linens and pillow covers were torn and even stains were seen overall it was a very pathetic hotel with very poor service. I saw rating as 3 star and booked but this hotel does not deserve any star.

Hotel rooms are big but they are not maintaining clean example change of quilt/ blanket and other items