Iberostar Selection Eolia Djerba

Iberostar Selection Eolia Djerba recensioner

Iberostar Selection Eolia Djerba

B.P. N° 82, Zone touristique, Djerba, 4116, TunisiaVisa hotellinformation
Iberostar Selection Eolia Djerba
Iberostar Selection Eolia DjerbaIberostar Selection Eolia DjerbaIberostar Selection Eolia Djerba
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Gästrecensioner

4.3/5
Mycket bra
60 recension
Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.2
Service4.3
Renlighet4.2
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Positiva recensioner(39)
Recensioner med foton/video(16)
Negativa recensioner(3)
Fatimawati
Bodde på maj 2022
Familj
11 recension
4.2/5
Mycket bra
Publicerades 9 juni 2022
My first impression of the hotel was it’s not professional as they did not receive my booking even though it was fully paid before arrival. I had to resend the confirmation email for them to retrieve my booking. The hotel looked unlively. The room was nice with good view. However they need to upgrade the mattress. Breakfast was very basic without much choice. We enjoyed the sea and indoor pool though.
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TAKUYA
Havsutsikt(dubbelsäng)
Bodde på juli 2024
Res med vänner
1 recension
3.7/5
Publicerades 10 aug. 2024
設備は多少古いが、フレンドリーなスタッフ達が素晴らしい
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BroLucius
Bodde på okt. 2024
Par
5.0/5
Enastående
Publicerades 28 nov. 2024
We visited for a one-week holiday, via the Loveholiday company, using Easyjet. We paid extra for reserved seats in the plane, a 23kg case in the hold, also a sea-view suite in the 5-star hotel. Total price £490 each! A young couple we met cut out all the niceties and paid only £300. Amazing. This hotel was only on the market in 2022, so all looks fresh. The rooms are well furnished and offer a good sea view if you have booked that type. The beds and sort fillows are very comfortable. Our room cleaner, Saida, excelled herself. Each day, when we returned from the beach, the room looked like an immaculate show room. Many thanks!. The breakfast has freshly squeezed orange juice, and good coffee from two machines. The croissants and other pastries are very good. The baguettes were not so good for a few days. for some reason, but then improved. The main restaurant has well-spaced tables and an amazing range of dishes for dinner. Countless salads, meat dishes and local fish (often grilled whole fish). We stayed recently at Les Orangiers Beach in Hammamet, where the food was nowhere near as good as here. There is a heated indoor pool (32C), a large outdoor pool and... the wonderful Mediterranean, translucent as ever. The 23C temperature was a little cold on entry, but wonderful;y smooth for swimming once you were in. The loungers were fine. but there was the usual problem with shade from the sun. The rather small sun-shades threw their shadow some distance from the pole, and it was never possible to get two loungers in the shade. Bring some factor-50. The sand was great and you could spend the day watching splendid camels and horses near the water's edge. Taxis are unbelievably cheap in Tunisia (15-20 minutes ride for £2), so you can visit Houmt Souk for a seafood lunch in one of the many seafood restaurants there, which are also only a fraction of the cost you would pay in Europe. We were lucky to have blue skies and warm sunshine every day, even in late November. A great holiday.
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Svar från boendet: Dear guest, Thank you for sharing your positive assessment regarding your holiday at our Iberostar hotel. We would also like you to know that we are grateful for your helpful feedback and will gladly forward it accordingly on your behalf. Please come back again soon. Best Regards, Quality Manager Iberostar Selection Eolia Djerba
Siméon W
Bodde på okt. 2024
Par
4.0/5
Mycket bra
Publicerades 15 nov. 2024
We spent 10 days in November 2024 (off-season so maybe not all comments are relevant) here are the positive and negative comments: Positive: - Friendly staff and always happy to help - Great and beautiful outside pool and beach - A lot of variety of food at the buffet and the chefs will always be there to recommend and help - The bars and drinks are always good and even for an all-inclusive you have great value, however, not a lot of choice (only one beer, one white, rosé, and red wine) - The animation team is great and will take time to speak to you and share moments! Negatives: - We paid an extra to have a sea-view room but it was mostly roof and the pool - The bed was really hard and even after asking the receptionist to change it, it wasn't better. Felt like sleeping on a rock, even if it's good for your back - We had a problem with the toilet flush that kept running, after multiple demands to the reception nothing change, we had to manually turn off the toilet flush. Overall we would recommend the hotel, you will have a great time and it's beautiful. However, don't pay an extra for a better room and don't shy to ask improvements to the reception!
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Svar från boendet: Dear Siméon, Thank you for sharing this wonderful review. We are delighted that your holiday was pleasant, and we appreciate your constructive feedback as we can only improve by listening to our valued guests. We hope to see you again soon. Best Regards, Quality Manager Iberostar Selection Eolia Djerba
fruityt2015
Bodde på okt. 2024
Familj
3.0/5
Publicerades 14 nov. 2024
Nice resort grounds and lobby , hotel rooms are nice minus the rust marks in the shower which could easily be fixed. Beds are extremely comfortable! One thing to note about the rooms is they put rugs on the tiled floor but it is a danger for young children as they can easily slip. The rugs need rubber grip under them. Service- not particularly great or anything. If you are British and you don’t know how to speak French then communicating with staff can be a struggle. Upon our entrance I was disappointed with the lack of information provided regarding the all inclusive package and what it includes. They should look into providing an information sheet for this. They didn’t tell us about the snack bar or where it is etc. I feel like I’ve had to figure things out myself. Entertainment and animation- not great and pretty nonexistent tbh- could be due to the time of year. Food- I trusted other reviews that said the food is great but in all honesty it really isn’t. Struggling to find anything tasty to eat during every meal time! Also they don’t really have proper theme nights. I thought the food might be the same as the food in Egypt but it really isn’t. The beach is absolutely lovely, gorgeous soft sand and it is clean. I would’ve come back if the food was good.
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6/8
Svar från boendet: Dear Guest, Firstly, thank you for your review of your holiday at our 5-star Iberostar Selection Eolia Djerba establishment. It is with disappointment that your visit was less than satisfactory and assure you that we have a multilingual team, and our staff undergo continuous training across all areas. Furthermore, our talented entertainment staff works tirelessly to ensure an unforgettable stay for everyone, from thrilling evening shows to fun-filled daytime activities. Lastly, ensuring a delightful culinary experience for our guests is of utmost importance to us, and we continuously strive to maintain high standards, offering a variety of delicious Tunisian and international options to cater to different tastes. However, we will, of course, share your comments with the relevant teams for their consideration, as the satisfaction of our guests is our daily goal. We hope to have the pleasure of serving you again at Iberostar in the future and thank you once more for your feedback. Best regards, Quality Manager Iberostar Selection Eolia Djerba
Peter N
Bodde på sep. 2024
Par
5.0/5
Enastående
Publicerades 8 okt. 2024
I want to talk about my experience here in this fantastic hotel I’m really happy to be here everything is great all the staff fantastic the food the bar the room everything is good .. I the girl who clean our room she is fantastic she put flowers for us she is really good always our room clean and also the entertainment team are well they do good job they respect we r here for relax
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Svar från boendet: Dear Peter, On behalf of the team, we want to express our gratitude for choosing Iberostar for your holiday. We are happy that your experience with us was memorable and we hope to repeat or surpass this on your next visit. Kind Regards, Quality Manager Iberostar Selection Eolia Djerba
Freedom02357640513
Bodde på aug. 2024
Familj
5.0/5
Enastående
Publicerades 13 sep. 2024
Nice all inclusive resort. Rooms are comfortable and big. Food lots of variety and good - remember you are in Djerba. La carte restaurant need to be improved. Entertainment team very friendly and with good activities. Big thanks to Emino, Sparo, Zack, Sawseen and Rio. Entertainment manager not so friendly - what a shame! SPA is great. All managers on the floor always around to support anything you need.
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Svar från boendet: Dear guest, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. Please come back and see us again in the not too distant future. Best regards, Quality Manager Iberostar Selection Eolia Djerba
Barbora Ž
Bodde på juli 2024
Par
5.0/5
Enastående
Publicerades 30 aug. 2024
one of the best vacations I've ever had. I liked the hotel very much. the animation team at the hotel arranged the most beautiful experiences for me. I made friends worth getting to know! I recommend this hotel. experiences for a lifetime!! I recommend
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6/9
Svar från boendet: Dear Barbora, Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience with us. Your satisfaction is our utmost priority, and we are grateful for the opportunity to serve you. We hope to have the pleasure of hosting you again in the near future. Best Regards, Quality Manager, Iberostar Selection Eolia Djerba
159haithemt
Bodde på juni 2024
Familj
5.0/5
Enastående
Publicerades 30 juli 2024
The EOLIA Hotel offers a delightful stay with several standout features. The food is consistently praised for its quality and variety. The staff are exemplary. The hotel is impeccably clean, and the spacious rooms add an extra layer of comfort. Overall, the eolia Hotel combines excellent amenities with top-notch service for a memorable stay.
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Svar från boendet: Dear Guest, We are thrilled to hear that your experience at our Iberostar hotel was a pleasant one. Your kind words serve as a testament to our commitment to providing exceptional service and hospitality. Thank you for choosing to stay with us, and we look forward to seeing you again soon. Kind Regards, Quality Manager, Iberostar Selection Eolia Djerba
Cristina P
Bodde på juni 2024
Familj
5.0/5
Enastående
Publicerades 26 juli 2024
Excellent accommodation and food, excellent service and staff (dedicated and friendly), good swimming pools, bar service on the beach, fun entertainment and very good musical groups in the evenings. At dinner, piano or harp to accompany a very tasty meal of European and Tunisian food. I recommend it and I'm looking forward to seeing more of Tunisia! See you soon, amigos!
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Svar från boendet: Dear Cristina, Thank you for reviewing your experience at our Iberostar hotel. We strive to provide our guests with a pleasant holiday and your words assure us that we are heading the right direction. We are happy you have taken some wonderful memories home with you and we would be delighted to see you again in the near future. Regards, Quality Manager, Iberostar Selection Eolia Djerba
Cherifabahri
Bodde på juni 2024
Par
5.0/5
Enastående
Publicerades 14 juli 2024
Excellent experience with top notch service , incredible food and helpful staff (housekeepers, bartenders , waiters and front desk staff). The gardens are kept perfectly well, the beach is real PARADISE, we had a sea view beachfront room with exquisite decoration, all the amenities you need. We went for 8 days but did not get bored with the food (a lot of variety, different options, different themes every night, fresh fruits & vegetables, fresh fish and seafood). Djerba is a fantastic island with lots of activities (quad , boat) , things to visit (synagogue, houmt souk & guellala). Thanks to all the staff for this memorable experience.
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Svar från boendet: Dear guest, We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar. We are grateful to receive such pleasant feedback and we trust you have taken some wonderful memories home with you. Again, we thank you for your positive review of our hotel and we hope that you will return so we can continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager, Iberostar Selection Eolia Djerba
molkakam
Bodde på juni 2024
Familj
5.0/5
Enastående
Publicerades 4 juli 2024
Juin 2024 This resort is just fantastic! Recently went with my two daughters for 8 night stay and had an incredible time. Right from the welcome the superb reception staff gave us, I knew this would be a fantastic vacation . Rooms , huge, clean and modern, beds super comfortable. The food options are really good and the staff couldn't be more accommodating and helpful. They even made sure all our rooms were close to each other. At the end of the stay, the bartenders knew the favorite cocktails of each one of us. This hotel is a piece of heaven with its palm trees and turquoise water. We were really sad to leave but we will come back very soon.
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Svar från boendet: Dear guest, It has been truly a pleasure to read your review, and we would like to thank you for choosing our hotel for your holiday. Your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail, and we will gladly pass on your kind words of recognition to our remarkable staff. On behalf of the entire team, we would like to thank you for allowing us to serve you and for sharing your wonderful review. We would be thrilled to welcome you back in the future. We wish you well and send you our dearest regards. Regards, Quality Manager, Iberostar Selection Eolia Djerba
Rafael S
Bodde på maj 2024
Par
1.0/5
Publicerades 9 juni 2024
Upon arrival we were told that the Hotel wasn't open yet and we were to stay on another hotel for 3 days until it opened. The stay was nothing of what was expected. The first 3 days were subpar and when we finally moved to the Eolia on opening day, half of the hotel was still under renovations. We had to change room 2 times and ask to deep clean 3 times because of how dirty things were from renovations. Indoor pool closed. No activities for 2 days. Another outdoor pool closed. Beach bar and acess to beach under construction and noise all day from the works. It was a s##tshow. It might be a good or even great 4 star resort once finished but at the moment of writing Iberostar should never have sold bookings for this hotel in the current state it is. Its is completely unacceptable to be made a guinea pig for a hotel under renovations. Staff were super attentive and are not at fault on this, if anything I pity them for being put in such situation. Seriously questioning Iberostar as a hotel chain from now on, thanks to terrible management.
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6/12
Svar från boendet: Dear Rafael, Thank you for your review of your holiday at Iberostar Selection Eolia Djerba. We regret that we were unable to meet all your expectations and apologise for any inconvenience caused. Our proactive teams strive to provide a pleasant experience for our guests, and our friendly reception staff are always available to address any concerns in the best possible way. Furthermore, cleanliness and hygiene are among our main hallmarks, and we follow stringent protocols to ensure all areas remain in impeccable condition. We appreciate your constructive feedback and will relay your comments internally for careful consideration as we continue to improve our services. We would like to thank you once again for your review and wish you well. Kind regards, Quality Manager, Iberostar Selection Eolia Djerba
Manelbe
Bodde på maj 2024
Familj
5.0/5
Enastående
Publicerades 27 juni 2024
We were delighted by our stay at Iberostar Eolia. The hotel is magnificent, the rooms are spacious and well equipped. The pool and beach are close and very convenient for a family with kids. Great food selection ! And we greatly appreciated the quiet and peaceful vibe of the hotel.
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Svar från boendet: Dear guest, Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future. Best regards, Quality Manager Iberostar Selection Eolia Djerba
Niclas L
Bodde på maj 2024
Familj
5.0/5
Enastående
Publicerades 27 juni 2024
The iberostar Eolia has just been renovated that’s why we chose this brand new property Negatives : 1/ the cocktails can be strong sometimes depending on the waiters 2/ animation activities could be better for kids Positives : 1/ The beach is one of the best in Tunisia 2/ Food delicious with a lot of variety (breakfast outstanding , local food very nice) 3/ Rooms are spacious , nicely decorated and very comfy . We had a standard garden view and we were impressed by the quality of the gardens 4/ Staff is incredible (Wafa, ismail , Tarek are super) 5/ The pools are huge , I really enjoyed the adult only sea water pool so relaxing. Bravo Iberostar. We are regular costumers of Iberostar Cancun and Cuba and this one is the greatest !
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6/7
Svar från boendet: Dear Niclas, We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon. Best Regards, Quality Manager Iberostar Selection Eolia Djerba