Djerba Resort- Families and Couples Only

The beach team is very friendly. They make you feel very welcome. They also serve you fantastically. They are always in good spirits and ready to make your vacation ten times better.

I treated my mum to a special trip for her 60th birthday as her first time in Tunisia and overall, we had a really enjoyable experience. We usually prefer more independent, explore-the-town type holidays rather than resort-style all-inclusives, but this hotel pleasantly surprised us. The animation team were definitely the highlight particularly Emmy and Masha. They were warm, friendly, and constantly went out of their way to engage with guests. Their energy and kindness made such a difference and really added to the holiday vibe. That said, there were a few downsides that are worth mentioning. First, there was a strong sewage smell coming from the air conditioning in our rooms, which was quite unpleasant. Also, the reception staff during the day weren’t as friendly or helpful as we’d expected, a bit of a letdown compared to the rest of the team. One practical issue was that the hotel expects you to pay for everything in cash which was surprising for us coming from the UK where we use contactless/card for almost everything. It would be helpful if this was made clearer ahead of time. Another frustration was with checkout. We had paid for three people and asked if we could keep the room a little longer on the final day, especially as our flight was later in the evening. Unfortunately, they wanted to charge us extra for this even though we’d already paid for 3 people for the whole holiday despite only 2 of us attending in the end. It felt a little inflexible and not in keeping with the otherwise warm experience we had.

Cosy hotel in Djerba, close to the beach and in the touristic area. I've enjoyed the daily activities due to the splendid animation team. The hotel staff is very friendly, and help is always provided when needed. The buffet is repetitive after a week, but the desserts are quite tasty. There are also cats roaming around, they are domesticated and liven up the area.