Iris Hotel & Thalasso

Omg where to start, we had booked a week at this hotel in March, it took 3 room changes to get a room that was remotely except able, even then a cleaner had to come in and clean it again, we missed lunch with room fiasco so asked where snack bar was and were told there was a cafe 1/2 a mile down road, tried to get a drink no beer no gin the list goes on. Thank god for some other guests who had some duty free and were happy to share. Food one option so no choice at evening meal so dried up chicken or nothing!!! Breakfast stale croissant not over cooked stale and the best bit you could have a cup of tea if you liked it black because no milk!!!! Everything is closed the indoor pool is not heated, you can’t even enjoy sitting on your balcony as furniture is filthy. We couldn’t stand being there anymore so we were checking out, another couple who arrived same day as us had booked flights home that’s how bad it is. Trying to check out was a nightmare they would not return our tourism tax which we had to pay in cash. We kept asking them to call a taxi but wouldn’t after 2 hours a taxi turned up for some other guest and the driver took us first as we were going round the corner. A cheap holiday should not mean that you can’t expect a clean safe environment or that if you are all inclusive you can’t get some edible food and a drink at the only open bar. As much as the few staff there were tried all they could say was sorry until we were checking out and this became quite hostile. We are a well travelled couple and have had many cheap last minute getaways but never never have we expect anything like this, I don’t usually write reviews unless it’s a nice one, but I just feel I have to let people be informed of how bad somewhere is that you only stay one night a pay to go and stay somewhere else. In the summer maybe more of the hotel is open but unless some work is done it’s nowhere near a 4 star

Avoid at all cost I'm there now food is terrible there is one mucky smelly restaurant 1 bar lift keeps breaking down bar barely stocked love holidays say not our problem see the hotel and the hotel just ignore and say I'm sorry. No spa looks like not been open for long time

Time of year, reflected in price and I guess what we found. As maintenance work going on in hotel and a lot of local facilities closed. However, recommend the excursions and Karime the tour guide is excellent, knowledgeable and very helpful 😀