Djerba Aqua Resort recensioner

Svar från boendet: Dear James, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that you found excellent value for money throughout your time at the hotel. Your kind words about the staff, food and drink options, location, and activities mean a lot to us, and we will be sure to pass on your special mentions to Dhaou, the Reception Desk team, and especially Fifi from the animation team. They will be so pleased to know they made such a positive impact on your stay. We are glad you appreciated the quick and easy check-in, and that Dhaou made sure to assist you with your luggage and room setup. We strive to ensure that our guests feel welcome and taken care of, and we’re happy to hear that you felt this throughout your stay. Thank you for your comments about the room. We’re pleased that you found it comfortable and modern, though we regret the minor issue with ants and mosquitoes. We understand how that could be a nuisance and will address this with our team to ensure future stays are as comfortable as possible. We’re also pleased to hear that you enjoyed the hotel’s facilities, gardens, and pool areas. As part of the larger complex, we’re glad you were able to enjoy both the Djerba Aqua Resort and the Cesar Hotel, and we appreciate you pointing out the added benefit of using both hotels' facilities. Once again, thank you for sharing your feedback with us. We would love to welcome you back to our hotel for another fantastic stay in the near future! Warm regards, Skander Missaoui Manager

Svar från boendet: Dear Guest, Our hotel is proud to welcome a large number of guests every year, many of whom leave fully satisfied with the quality of our services, the professionalism of our staff, and the variety of experiences we offer. We are committed to delivering enjoyable stays for travelers from all backgrounds, and we continuously strive to improve based on constructive feedback. We would like to take this opportunity to clarify a few important points regarding your review. Firstly, the water park is a seasonal facility that typically opens in June, depending on weather conditions. At no point do we advertise or communicate to our partners that it is open in April. We are transparent about this in all official communications and descriptions provided to travel agencies and booking platforms. All other hotel facilities listed in our descriptions are open and operational. Should any issue arise, our reception team is always available to assist guests immediately and ensure their comfort. Regarding the Wi-Fi, it is fully available not only in the reception area but also in the guest rooms. If any technical difficulty is encountered, a simple request to the front desk allows our technical team to intervene quickly and resolve the matter. As for the catering services, our chefs work with great care to prepare diverse, balanced, and flavorful buffets, adapted to different cultural preferences. While individual tastes may vary, the majority of our guests appreciate the quality and variety of our cuisine. We are always open to suggestions made during the stay, as they help us adjust and improve in real time. Our animation team also makes sure to include guests of various nationalities by offering translations of their activities, especially in English, and we will ensure this aspect is further emphasized moving forward. We have taken note of your additional comments and will review them with the appropriate departments to ensure the highest quality of service is maintained. We thank you for your feedback and remain fully committed to welcoming each guest with care, professionalism, and attention to detail. Best regards, Skander Missaoui Manager

Svar från boendet: Dear Emma, Thank you so much for sharing your wonderful feedback ! We're thrilled to hear that you’ve had such a positive experience with us, both with your family in February and as a solo traveler in April. It's always a pleasure to welcome back familiar faces! We're especially happy to know that you enjoyed the energy and dedication of our animation team, including Jamaica, Mo Mo, Jo, Khalido, and Malik. They truly give their all to ensure everyone has a fantastic time, both during the day and at night. Your compliments will definitely be passed along to them ,they’ll be thrilled! Thank you for your high recommendation to anyone visiting Tunisia. We look forward to welcoming you again soon for another memorable stay. Warm regards, Skander Missaoui Manager

Svar från boendet: Dear Vanessa, Thank you so much for your kind words and for your continued trust in our hotel,it truly means a lot to us! We’re delighted to hear that each of your visits, whether with your family or your partner, has been a memorable experience. Your compliments about the cleanliness, the pleasant weather, and especially the amazing food are deeply appreciated. A heartfelt thank you for highlighting the warm welcome provided by our reception team, as well as Mr. Habib, Mr. Hasan, and Mr. Lotfi along with his animation team, who work tirelessly to make every stay enjoyable with well-organized entertainment and unforgettable evenings. We are honored by your recommendation and your lovely gesture of “adding a star” to make it five, it motivates us to keep improving and delivering the best experiences possible. We look forward to welcoming you back soon for another beautiful stay! Warmest regards, Skander Missaoui Manager

Svar från boendet: Dear Karima, Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great stay with us! It's wonderful to know that you appreciated the cleanliness of the resort, the quality of the food, and the friendliness of our staff. We are also happy to hear that our entertainment team contributed to your enjoyable experience. We appreciate your suggestion regarding the room updates. Please rest assured that we are continuously working to enhance and improve our facilities to ensure the comfort of our guests. We are grateful for your recommendation and look forward to welcoming you back in the future. It's also great to hear that you felt safe and comfortable in the surrounding area, and that the shops were welcoming and helpful. Thank you again for your kind words. We look forward to hosting you again soon! Best regards, Skander Missaoui Manager

Svar från boendet: Dear Guest, Thank you for taking the time to share your thoughts with us. We highly value the feedback of all our guests, as it is essential in helping us maintain and continuously improve the high standards we aim to provide. Please be assured that your comments will be taken into serious consideration as we strive to offer an exceptional experience for every guest. We would be delighted to welcome you back to Djerba in the future, should you choose to return, and we are committed to ensuring your next stay is more enjoyable. Warm regards, Skander Missaoui Manager

Svar från boendet: Dear Nes, Thank you for your wonderful feedback! We’re so pleased to hear that Naila and our team made your stay special, and that our housekeeping team could meet all your needs, It’s also fantastic that you enjoyed the traditional entertainment during dinner. Your kind words mean a lot to us, and we’re so grateful to have been part of your restorative experience. We look forward to welcoming you back to Djerba for another unforgettable stay. Kind Regards, Skander Missaoui Manager

Svar från boendet: Dear Lyyubomir, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations, and we would like to clarify a few points mentioned in your review. First, we would like to address the issue of pricing. The 180 DT (approximately £46) price you referenced is for champagne, which is not included in the All-Inclusive package. It is part of the list of drinks available outside the All-Inclusive offer. Our drink menu, which includes extra items such as champagne and other premium beverages, is clearly displayed for guests to review, and our restaurant team is always available to assist with any questions or clarifications regarding the menu. We encourage you to consult this menu or speak with our staff to better understand the pricing structure for drinks not covered by the All-Inclusive plan. Regarding the meals, we are surprised by your mention of only chicken couscous. We would like to remind you that the Christmas Eve dinner on December 24th was far more diverse. Below is an excerpt from the Christmas Feast menu: Cheesecake: A harmony of textures with smoked chicken supremes, dried fruits, and avocado. Foie gras flan served with creamy mushroom soup and roasted nuts. Swordfish steak with soy caramel and leek fondant. Floating island with lemon on a caramel nest. Farmyard treasure: Chicken galantine in a forest coat, with truffle sauce. Chocolate escape with dried fruits. Sweet fruit mosaic. Mystical teas. In addition, our buffet always offers a wide variety of dishes, including poultry, seafood, red meat, a variety of recipes, pasta with multiple sauces, pizzas, a grand salad buffet, and an excellent selection of desserts and fresh seasonal fruits. We are also surprised by your comments about the All-Inclusive package, as everything is clearly explained in the package details, including what is included and the specifics of the Christmas Eve gala. If you had any questions or concerns, our team was always available to provide further information. Finally, we must address the tone of your review. While everyone is entitled to share their experience on platforms like TripAdvisor, we encourage fair and respectful communication. During your stay, your behavior, particularly throwing beverages on the ground in front of the restaurant, was disruptive to staff and other guests. Hotel management took the time to speak with you directly regarding this matter, and we accepted your apology for this inappropriate behavior. We always strive to provide the best experience possible for all our guests, and we hope that you will take these points into account when sharing your feedback. We would be happy to welcome you again and provide the level of service you expect. Kind regards, Skander Missaoui Manager

Svar från boendet: Dear Guest, Thank you for sharing your detailed feedback about your stay with us. We truly appreciate your honest insights and are delighted to hear about the positive aspects of your visit. We sincerely apologize for the inconvenience caused by the refurbishment works during your stay. Guest comfort is our top priority, and while we are glad we could relocate you to a quieter room, we understand the disruption this may have initially caused. Your patience and understanding mean a lot to us as we work to enhance our facilities for future stays. It’s heartwarming to hear about the connection you made with the cat on the property. Rest assured, we look out for all animals on-site, and your concern reflects the thoughtful nature of our valued guests. Your kind recognition of Haidar and FiFi is greatly appreciated! Haidar’s attentiveness and FiFi’s enthusiasm are integral to the warm and welcoming atmosphere we strive to provide. We’ll ensure they are acknowledged for their outstanding contributions to your experience. We’re thrilled that you enjoyed the overall ambiance, food, and drinks, and that our team made your holiday memorable. It’s the greatest compliment to know you’d like to return, and we eagerly look forward to welcoming you back for another exceptional stay! On behalf of the entire team, we would also like to extend our warmest wishes for the holiday season and the New Year. May it be filled with joy, health, and success for you and your loved ones. Warm regards, Skander Missaoui Manager