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Verifierade recensioner
Läge och interiör8.5
Bekvämligheter8.4
Service8.4
Renlighet8.4
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Alla recensioner(57)
Positiva recensioner(43)
Recensioner med foton/video(16)
Negativa recensioner(4)
Willem Simon Petrus
Bodde på okt. 2024
Reser med vänner
16 recension
10/10
Enastående
Publicerades 4 jan. 2025
Absolutely amazing, for this price the quality is insane. Nothing to complain about except for the mosquito which were really annoying!
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Gästanvändare
Superior-dubbelrum
Bodde på jan. 2025
Familj
3 recension
6.0/10
Publicerades 1 mars 2025
Bon séjour
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bouaoun jaouhar
Standardtrebäddsrum
Bodde på mars 2025
Familj
11 recension
10/10
Enastående
Publicerades 4 maj 2025
Excellent hôtel
Accueil chaleureux
Personnel très sympathique
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Gästanvändare
Bodde på okt. 2022
Affärsresenär
1 recension
6.0/10
Publicerades 23 nov. 2022
Globalement satisfaisant pour le rapport qualité prix
Des pointes restent cependant à améliorer comme la qualité de certaines infrastructures (j'ai hérité d'un vieux frigo un peu rouillé par exemple). Mais honnêtement, pour le prix, les repas, les piscines, les animations, les goûters, la disponibilité du personnel, on ne devrait pas se plaindre outre mesure. ce fut globalement un bon séjour. Je recommanderai, sauf quelques petits détails dont on peu accommoder si l'on n'est pas super exigeant
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Natalia G
Bodde på apr. 2025
Familj
10/10
Enastående
Publicerades 6 maj 2025
Amazing place – Djerba! The hotel is fantastic, with great service and a wonderful atmosphere. The animators are doing an awesome job – there's always something fun going on, so there's no time to be bored! A special shout-out to the best of them all – Pikatchu – full of energy, funny, and always smiling! He truly made each day special. I highly recommend this place – I’ll definitely be coming back!
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Svar från boendet: Dear Natalia, What an absolute pleasure to read your review — thank you for lighting up our day ! We’re so happy to hear that your Djerba experience was filled with great vibes, fun moments, and that special atmosphere we love to create for our guests. A huge shout-out back to you for mentioning our animation team,and especially the one and only Pikatchu ! His energy is contagious, his humor unforgettable, and his smile? Always on. We’re beyond lucky to have him, and we’re even happier that he helped make your stay truly memorable. Thank you for the glowing recommendation, it means everything to us. The whole team will be waiting to welcome you back with open arms, music in the air, and that Djerba sunshine you now know so well. Until next time, same place, even more memories ! Warmest wishes, Skander Missaoui Directeur
K X
Bodde på apr. 2025
Familj
10/10
Enastående
Publicerades 4 maj 2025
Brilliant holiday great staff in the bar and restaurant an haveing the nurse on site is always great but the best part of the holiday was the amazing amination team especially the young man pikachu Thankyou for a great holiday we will be back for sure❤️❤️❤️
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Svar från boendet: Dear Kayley, Thank you so much for your lovely message ! We’re thrilled to hear you had such a brilliant holiday with us, it truly means the world to our entire team. Your kind words about the bar and restaurant staff, as well as the on-site nurse, are greatly appreciated. We’re especially happy to hear that our animation team made such a lasting impression and we’ll be sure to pass your special mention on to Pikachu! He’ll be over the moon to know he helped make your stay so memorable. We can't wait to welcome you back for another fantastic stay full of fun, relaxation, and more great memories. Warmest regards, Skander Missaoui Manager
A3236FTjamesj
Bodde på jan. 2025
Ensamresenär
8.0/10
Mycket bra
Publicerades 17 feb. 2025
Summary: Excellent value for money and perfectly enjoyable experience all round from the staff, food/drinks options, location and activities at the hotel and to partake in on offer near by. Special mentions to Dhaou, Reception Desk staff and the whole animation team especially Fifi. Firstly the airport to the hotel was a speedy 40min coach trip away. I was speedily checked in as had around 20min of the dinner service left when I arrived at 8:30pm and was very hungry so really appreciated the thought and action by the hotel staff on this. My luggage was kept safe by the nice porter Dhaou and he brought my case and showed me to my room and how to control the heat/air on which I appreciated. Dhaou each day would go out of his way to help and just come and say hello and chat if we spotted each other and he wasn’t with other guests. The room was recently refurbished and much to my surprise had a King bed (2 singles together) and an additional single bed since I was a solo traveller and EasyJet had stated a single room with garden view on the booking. The shower pressure, hot water and all services in the room were very good. A small issue with ants but I just left them to do their own thing and they were not intrusive but is something that should be addressed and not expected in a 4 star hotel. Equally and to my surprise for the time of year there were a lot of mosquitoes and you could see what was left of a few that had been smashed against the wall. I was bitten and luckily had some bike cream and antihistamines, but the bite was very itchy not like experience in the UK. Didn’t report either to the reception and I won’t list my room number other than it was in the number 90s so you know the part of the hotel and but really it wasn’t that much of an issue, could happen anywhere. Most of the hotel was nice modern and well kept including the gardens and the pool areas in the Aqua resort hotel. They are in the process of renovating more rooms so there are some construction noise but I think as the hotel was not at capacity guests were kept as far away as possible from the noise and you couldn’t really hear it in the day by the pool either. The Caesar Hotel which is next door and part of the whole complex meaning you can use the facilities of both not sure about the evening or daytime food though
Översätt
6/21
Svar från boendet: Dear James, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that you found excellent value for money throughout your time at the hotel. Your kind words about the staff, food and drink options, location, and activities mean a lot to us, and we will be sure to pass on your special mentions to Dhaou, the Reception Desk team, and especially Fifi from the animation team. They will be so pleased to know they made such a positive impact on your stay. We are glad you appreciated the quick and easy check-in, and that Dhaou made sure to assist you with your luggage and room setup. We strive to ensure that our guests feel welcome and taken care of, and we’re happy to hear that you felt this throughout your stay. Thank you for your comments about the room. We’re pleased that you found it comfortable and modern, though we regret the minor issue with ants and mosquitoes. We understand how that could be a nuisance and will address this with our team to ensure future stays are as comfortable as possible. We’re also pleased to hear that you enjoyed the hotel’s facilities, gardens, and pool areas. As part of the larger complex, we’re glad you were able to enjoy both the Djerba Aqua Resort and the Cesar Hotel, and we appreciate you pointing out the added benefit of using both hotels' facilities. Once again, thank you for sharing your feedback with us. We would love to welcome you back to our hotel for another fantastic stay in the near future! Warm regards, Skander Missaoui Manager
Tara F
Bodde på mars 2025
Par
10/10
Enastående
Publicerades 19 apr. 2025
We have just recently returned from a week here, and we loved it. The hotel itself is beautiful and the staff at reception were very friendly and helpful. In fact we found all the staff to be polite and helpful. Our room was a standard double, which was perfect for the two of us. It was clean and well laid out. The pool area was clean, and as it was early in the season, we always got sunloungers if we wanted them. The animation team were excellent, chatting with people and getting them to join in the fun around the pool. The kids (not ours) absolutely loved them. The entertainment was varied, from party dances to the animation team's own dance show. We enjoyed it all. The food in the restaurant was delicious. There were fresh omelette, waffles, sliced meats and cheese, and bread. Lunch and dinner was a selection of salads, rice, couscous, various tagines and 3 live cooking stations. Every day was delicious. We went for a relaxing week away and that is exactly what we got. We would definitely go back in the future.
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Svar från boendet: Dear Tara, Thank you sincerely for taking the time to share such a thoughtful and beautifully detailed review of your recent stay with us. We are absolutely delighted to know that your week with us was everything you hoped for — relaxing, enjoyable, and memorable. It brings us great joy to read that you found the hotel’s atmosphere charming, your room comfortable and well-appointed, and our reception team both welcoming and helpful. We take immense pride in offering attentive service, and your kind words are a true reward for our entire staff. We’re also thrilled that you appreciated the cleanliness of the pool area and the vibrant energy of our animation team. They truly go above and beyond to create a lively and inclusive atmosphere, and it’s wonderful to hear that their efforts resonated not only with you but with the little ones around the pool as well. It’s a pleasure to know that our culinary offerings were to your taste. From freshly prepared omelettes and waffles in the morning to our live cooking stations and flavorful tagines, our kitchen team is passionate about delivering variety and authenticity every day. Thank you again for your glowing recommendation. Knowing that you would choose to return in the future is the greatest compliment we could receive. We very much look forward to welcoming you back for another unforgettable stay. Kindest regards, Skander Missaoui Manager
Gala081
Bodde på mars 2025
Familj
2.0/10
Publicerades 14 apr. 2025
Avoid This Resort – Major Disappointment and Misleading Advertising I strongly advise against booking this resort. Our experience was extremely disappointing due to several major issues, most of which were not disclosed prior to our arrival. Key Issues: • Half of the resort’s facilities were closed, including the water park, which was the main reason we chose this destination. • The gym does not exist, despite being advertised. • Food quality was very poor, with limited variety and low standards. • Wi-Fi is only available in the reception area, not in the rooms as expected. • The room condition was unacceptable, far below the advertised standards (see attached images, if applicable). • All entertainment and animations were only in French, with no options for English-speaking guests. • Noisy construction work started every morning at 8 AM, completely disrupting any chance of relaxation. This trip felt like a complete waste of time and money. We booked through LoveHolidays and feel severely misled by both the resort and the booking platform. I would not recommend this place to anyone, and I hope this review helps others avoid the same disappointment.
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Svar från boendet: Dear Guest, Our hotel is proud to welcome a large number of guests every year, many of whom leave fully satisfied with the quality of our services, the professionalism of our staff, and the variety of experiences we offer. We are committed to delivering enjoyable stays for travelers from all backgrounds, and we continuously strive to improve based on constructive feedback. We would like to take this opportunity to clarify a few important points regarding your review. Firstly, the water park is a seasonal facility that typically opens in June, depending on weather conditions. At no point do we advertise or communicate to our partners that it is open in April. We are transparent about this in all official communications and descriptions provided to travel agencies and booking platforms. All other hotel facilities listed in our descriptions are open and operational. Should any issue arise, our reception team is always available to assist guests immediately and ensure their comfort. Regarding the Wi-Fi, it is fully available not only in the reception area but also in the guest rooms. If any technical difficulty is encountered, a simple request to the front desk allows our technical team to intervene quickly and resolve the matter. As for the catering services, our chefs work with great care to prepare diverse, balanced, and flavorful buffets, adapted to different cultural preferences. While individual tastes may vary, the majority of our guests appreciate the quality and variety of our cuisine. We are always open to suggestions made during the stay, as they help us adjust and improve in real time. Our animation team also makes sure to include guests of various nationalities by offering translations of their activities, especially in English, and we will ensure this aspect is further emphasized moving forward. We have taken note of your additional comments and will review them with the appropriate departments to ensure the highest quality of service is maintained. We thank you for your feedback and remain fully committed to welcoming each guest with care, professionalism, and attention to detail. Best regards, Skander Missaoui Manager
emma b
Bodde på mars 2025
Ensamresenär
10/10
Enastående
Publicerades 14 apr. 2025
I l love this place! I came in February with family and felt safe to come back as a solo traveller in April, the animation team are fantastic! Jamaica, Mo Mo, Jo, Khalido and Malik to name are few are brilliant, the shows are fab, they work so hard to entertain everyone throughout the day and night! Highly recommend to anyone coming to tunisia !
Översätt
6/7
Svar från boendet: Dear Emma, Thank you so much for sharing your wonderful feedback ! We're thrilled to hear that you’ve had such a positive experience with us, both with your family in February and as a solo traveler in April. It's always a pleasure to welcome back familiar faces! We're especially happy to know that you enjoyed the energy and dedication of our animation team, including Jamaica, Mo Mo, Jo, Khalido, and Malik. They truly give their all to ensure everyone has a fantastic time, both during the day and at night. Your compliments will definitely be passed along to them ,they’ll be thrilled! Thank you for your high recommendation to anyone visiting Tunisia. We look forward to welcoming you again soon for another memorable stay. Warm regards, Skander Missaoui Manager
de boel v
Bodde på mars 2025
Familj
10/10
Enastående
Publicerades 14 apr. 2025
Honestly a very beautiful place where we enjoyed always everytime we came with family or with my partner xx The place is clean the weather is very nice the food is really amazing we would like to thank the reception and Mr Habib Mr Hasan for the very nice welcoming always Mr Lotfi and his animation team for all the good and the entertainment organisation and shows and evenings events And recommending for you this beautiful complex to visit and I give it a start more to make it 5 star ❤️
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Svar från boendet: Dear Vanessa, Thank you so much for your kind words and for your continued trust in our hotel,it truly means a lot to us! We’re delighted to hear that each of your visits, whether with your family or your partner, has been a memorable experience. Your compliments about the cleanliness, the pleasant weather, and especially the amazing food are deeply appreciated. A heartfelt thank you for highlighting the warm welcome provided by our reception team, as well as Mr. Habib, Mr. Hasan, and Mr. Lotfi along with his animation team, who work tirelessly to make every stay enjoyable with well-organized entertainment and unforgettable evenings. We are honored by your recommendation and your lovely gesture of “adding a star” to make it five, it motivates us to keep improving and delivering the best experiences possible. We look forward to welcoming you back soon for another beautiful stay! Warmest regards, Skander Missaoui Manager
James L
Bodde på mars 2025
Ensamresenär
8.0/10
Mycket bra
Publicerades 3 apr. 2025
From the moment I arrived, I was really impressed. The grounds are beautifully maintained, and the entrance is spacious, clean, and welcoming. The staff couldn’t have been more helpful and friendly – they really made me feel at home. The rooms are big, tidy, and come with everything you need, including a safe. It’s a fantastic destination if you’re travelling solo, especially in the off-season – I met loads of other solo travellers and made some great friends. Food-wise, it was excellent! There were several live cooking stations making fresh food to order, plenty of salads, and a wide variety of options to suit all dietary needs. There are several pools on the resort to relax by, and the beach is just a short stroll away. Honestly, I had a great experience and would definitely return. Just one tip – avoid buying excursions off-resort. Unfortunately, we got scammed, so it’s best to book directly through the hotel to be safe. Highly recommend for a solo getaway!
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Karima A
Bodde på feb. 2025
Par
10/10
Enastående
Publicerades 29 mars 2025
We stayed 4 night. It was a great stay. The resort is clean, the food is good. Staff friendly and helpful. Entertainment team were great. Need some updating to the rooms. I recommend it and will go back to in the future. They are plenty of taxis waiting outside the hotel. We didn’t feel pressured to buy in markets. We felt safe and all around the shops were welcoming and helpful.
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Svar från boendet: Dear Karima, Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great stay with us! It's wonderful to know that you appreciated the cleanliness of the resort, the quality of the food, and the friendliness of our staff. We are also happy to hear that our entertainment team contributed to your enjoyable experience. We appreciate your suggestion regarding the room updates. Please rest assured that we are continuously working to enhance and improve our facilities to ensure the comfort of our guests. We are grateful for your recommendation and look forward to welcoming you back in the future. It's also great to hear that you felt safe and comfortable in the surrounding area, and that the shops were welcoming and helpful. Thank you again for your kind words. We look forward to hosting you again soon! Best regards, Skander Missaoui Manager
djnewton70
Bodde på feb. 2025
Ensamresenär
6.0/10
Publicerades 29 mars 2025
This is my honest opinion, On arriving at the airport and directed to the waiting coach my case was offered to be placed on the coach by some guy who wanted a tip, this seemed to be a warning to anybody looking to go to Djerba (have some loose change). On arrival at the Hotel the receptionist failed to find my booking, in his defence he did insist on placing my all inclusive wrist band so I could get something to eat and drink before service ended for the night. This problem happened to another guest who arrived on the same holiday. The staff in the dinning I found not to very friendly and seemed not to able to crack a smile. There was a good selection of lukewarm food although during my short stay (4 days) the food seem to be getting colder. After dinner my booking was found (great relief) and I was shown to my room with a porter who took charge on my case (yes a tip was expected and given. The room its self looked impressive, a very large bed for one person the downside being the pillows must be the firmest pillows in the world. a large balcony to sit and watch the thunder and lightning one of the bedside lights was not working and a lampshade missing.(It wasn't repaired during my stay). neither was the wardrobe hinge or the towel shelf over the bath. I could only find French speaking channels on the TV. The room also had a mini fridge which was useful. Outside you could tell the Hotel was getting ready for the Summer season. The beach was about a 5 minute walk due to having to walk around the Aqua park a block paving path all the way. On arriving at the beach which had a few sun loungers and shades you are met with annoying people trying to sell you horse or Camel rides. The beach its self is soft sand and stretches for miles the down side its strewn with rubbish. Also be aware if you take a walk of loose dogs (one tried to attack me. It would be great beach if it was taken care of, you do see some signs of Hotels making an effort. The Tennis and Basketball/football court need some TLC. Would I stay at the Djerba Aqua Beach Resort again the answer is NO
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Svar från boendet: Dear Guest, Thank you for taking the time to share your thoughts with us. We highly value the feedback of all our guests, as it is essential in helping us maintain and continuously improve the high standards we aim to provide. Please be assured that your comments will be taken into serious consideration as we strive to offer an exceptional experience for every guest. We would be delighted to welcome you back to Djerba in the future, should you choose to return, and we are committed to ensuring your next stay is more enjoyable. Warm regards, Skander Missaoui Manager
Compass60624749254
Bodde på jan. 2025
Familj
8.0/10
Mycket bra
Publicerades 31 jan. 2025
The staff Naila especially were friendly and accommodating. Housekeeping couldn't do anything more to provide you with clean towels and linen on a daily basis. Even clearing a stain from a white dress!!!! Traditional entertainment at dinner . Thank you Djerba and Naila you have been very kind and restorative.
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Svar från boendet: Dear Nes, Thank you for your wonderful feedback! We’re so pleased to hear that Naila and our team made your stay special, and that our housekeeping team could meet all your needs, It’s also fantastic that you enjoyed the traditional entertainment during dinner. Your kind words mean a lot to us, and we’re so grateful to have been part of your restorative experience. We look forward to welcoming you back to Djerba for another unforgettable stay. Kind Regards, Skander Missaoui Manager