Al Liwan Suites Rawdat Al Khail

السكن كان ممتاز والخدمة سريعة والشقة حلوة ونظيفة

Most stressful check in ever! Had to argue with staff for 90 minutes in order for them to give me key to my room that I had pre-paid 5 months ago for World Cup stay. Front desk staff tried to be nice and professional but manager was completely incompetent. Qatar Accommodation Agency bears part of the blame as well since they did not upload the required voucher into my Hayya account but this agency clearly not equipped to handle so many visitors for the World Cup. They sent automated responses to multiple emails I sent them in previous days advising them of this issue but evidently have no staff to respond to emails. Upon showing proof of the hotel booking and proof of payment (which they had a copy of already) the manager at this hotel should have simply allowed my son and I to go to our room, especially after a 14 hour flight! He could have worked out the issue with the Qatar World Cup Accommodation Agency on his own. Furthermore I asked the staff to call the agency shortly after they would not allow us to get into our prepaid room but they kept focusing on communicating with hotel manager and kept telling me they could not allow me in the room due to glitch with voucher. Same response when I spoke directly with hotel manager, all he could say was that I was not allowed to get into the room despite both parties having full documentation of reservation and payment. Ultimately 90 minutes later after again insisting they call Accommodation Agency they were directed to immediately allow me to access the room. Additionally after returning from dinner had to deal with an aggressive security guard who was ready to follow us up to our room despite showing him our room key and letting him know we were guests. As far as the quality of the two bedroom suite it was spacious and quite good so that is why I’m giving it two stars instead of one.