Magnum Hotel & Suites West Bay

Rome situation is very bad and they keep 500 qr. for deposit it is normal but problem will be only when you check out they show different excuses and problems and they will deduct from your deposit money they scam with everyone before going to this hotel Be careful I am mentioning some pictures of what kind of rooms they provide to the guests

If I could give this place zero stars I would. Starting from our check in, the receptionist was exceptionally unprofessional and rude in her tone when responding to questions. They insisted on a “deposit” even though we booked and paid our full stay online. The front of house manager seems to be running a scam on towels and accused us of not returning them. They made us wait more than 15mins for our refund upon checking out, when though I vocalized more than once that we needed to leave to make our flight. Furthermore, house keeping never arrived on our final two days for some reason leaving us with soiled towels and an untidy room. They also charged us a 25 riyal for not having cash for the deposit payment, refusing to pay it back to us. I am convinced that they’re running a scam this way judging on all the similar experiences of others at this hotel. I do not recommend it, it’s over priced and outdated. You will get more at an even better hotel in West Bay, there is no shortage of it

Excellent hotel, clean rooms. The staff were friendly and accomodating. Excellent access on foot , Our room has a great view. We’ll definitely go back on our next staycation. :) :):):):):):):):):):):):):):):):):):):):):):):):):):)

Bad experience, the hotel is so DIRTY, CACKROCHs are everywhere, bad staff behaviour, they need to train them well, when I woke up in the departure day I find my apartment door is open!!!! No security in this hotel.....

An absolute nightmare!! Had an overnight stay with friends and family, aside from getting the room 1 hour late we were charged 100 QAR for a "missing towel" upon check-out. I asked the staff, how are we supposed to know how many towels were there in the room? No staff accompanied us during check-in, no checklist, whatsoever in the room. Then how will we know if there were 2, 3, 5, or even 10 towels there? They just kept saying "The room is complete upon turnover to the guest". I told them that we were MORE THAN WILLING to have our bags checked by them, but they just kept on insisting that the towels were complete when we checked in. Special mention to MR. RAM, the "housekeeping supervisor" during our checkout. He is very unprofessional and arrogant! Immediately raised his voice when we questioned how many towels were supposed to be there.

We moved in Magnum hotel in February 2023 (me, my husband and 2 children), unfortunately we signed a contract for one year. As we were new in Doha and did not know better than. Hotel is positioned 5 star. But in fact it is 2-3 star. When we first looked at it. I seemed ok. But to look and live is two different thongs. Once we moved in we found out that garbage premise on each floor is always full, and I mean full u can hardly open the door. Therefore we saw cockraches in the room. And hotel could not offer anything better but traps(((((( not to forget we have children. Parking area is so dirty, like if it never gets cleaning(((( Kitchen, bathrooms , some walles need a good renovation. Pool are is so old. My son hurt his arm on sharp edge of brocken tiles. Pool area is connected with asian restaurant and the smell in pool is like in the kitchen with fish production. Any dialog with management with request to move out did not have any sucess. As per contract we have to pay penalty for breking contract earlier than a year. But the most incredible thing is our nest door apartment. Every weekend new one night residents have very loud party till morning. Security is passive about it. Every weekedn we call 4 times. Security comes and can not do anyting. So none can sleep in my apartment.