Hotel HM Alma de Bayahibe - Adults Only - All Inclusive

Dear Sir/Madam, I would like to express my great dissatisfaction with my stay at your hotel. I found the facilities dirty and poorly maintained, which leaves a very bad impression. In addition, the service provided by the staff was deficient, with no willingness or courtesy to assist. Unfortunately, my experience did not match what is advertised, and therefore I would not recommend this place. I hope you take these comments into account to improve your services.

Edgar, Wilky and Nehemiah at the main dining hall were absolutely amazing. The staff was very accommodating. Every request was met very pleasantly. Their salt water pools were amazing. Must visit this resort.

Food 6/10 Bed 9/10 WiFi 10/10 Transport 10/10 Things to do 6/10 Very relaxed property. Biggest complaint is no A/C in rooms

Subject: Feedback on Room Conditions and Service Experience During my recent stay, I encountered significant issues with the room conditions and the service provided. The first room had a malfunctioning air conditioner. I reported the issue, and a repairman arrived approximately an hour later—around 12:30 AM. He made some adjustments to the remote and asked me to wait 10 minutes, assuring me it would start working. Unfortunately, it did not. I called the reception again, but they insisted the repairman claimed the issue was resolved. After some back and forth, they finally agreed to change my room. I was taken to the reception, where I had to wait another 15 minutes while they arranged a new room—by then it was already 1:00 AM, and I had to wake up early at 7:00 AM for an excursion. The second room also had a serious issue: the toilet flush was not working. I had to manually fill the tank with water bottles just to use it. Despite raising the issue, no repair was made, and I had to continue using the toilet in that condition. This experience was extremely disappointing and not reflective of the service quality one expects.

Fantastic hotel with all inclusive food and drinks. Free shuttle to bayahibe beach was convenient and on time. Definitely did not regret staying here. Huge plus was the different pools we could use during our stay, absolutely loved ending the day at one of the pools everyday before dinner with great views! There was also activities throughout the day like water aerobics, yoga and activities at night like dancing, silent party, nightly shows etc. 10/10 highly recommend!!

pools and rooms are excellent, but food in restaurant was horrible, food choices were not good at all, beside breakfast as you can't make an omelette bad.