Sunscape Dominicus la Romana - All Inclusive

Tuve una muy buena experiencia en este hotel. La atención al cliente fue muy buena, el personal siempre está atento preguntando si necesitas algo. Las habitaciones estaban limpias, cómodas y con un estilo moderno que hacía la estadía muy agradable. La comida fue variada y aceptable, con opciones para todos los gustos. Las instalaciones, al igual que las habitaciones, se mantenían limpias y bien cuidadas. Sin duda, volvería a hospedarme aquí en mi próxima visita.

No la repetiría, demasiada gente que parecien pase día. Las filas para el buffet eran inmensas El buffet de desayuno y almuerzo TERRIBLES La cena era como cambiar de hotel, infinitamente mejor Demasiado ruido Si quieres estresante en lugar de vacacional es ahí

We arrived at the hotel we were bounced around between different check in areas. After about 30min they told us we were going to be “bumped” to another property which was 15min away from where we were with the explanation that they had overbooked the hotel. We were not informed about this prior to arrival and were not given any opportunity to choose this option. After another hour of back and forth bouncing us between various people they allowed us to stay at the property we had originally booked which we agreed. They finally gave us keys to our room and informed us that they were going to “bump” the next people that arrived because of us. Our room was not an “upgrade” room even though we were classified as “SunClub” status. The facilities were ok but the food was the most atrocious and non ingestible we have ever been served at an all inclusive. The food options were extremely limited per meal. We were told we had premium liquor options but were never informed they were only available in the VIP lounge between 10a-10pm. Every other bar in this “inclusive” resort served what might be the most diluted alcohol from an unrecognizable brand. The $200 credit that was supposed to be offered to us had a ton of limitations and restrictions. The options were only available in set amounts but ultimately you’d have to pay to use the coupons. “All-inclusive” but seemed there was an unspoken rule of having to tip all the time at bars or you’d be ignored or given poor service.