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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.4
Service4.5
Renlighet4.6
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Irfan 一帆
Hyatt Lake-view Double Bed Room
Bodde på dec. 2024
Affärsresenärer
2 recension
5.0/5
Enastående
Publicerades 16 jan. 2025
The Hyatt Regency Dongguan offers a very comfortable and relaxing stay, and the staff’s ability to communicate in English was a big plus, making everything more convenient.
I particularly enjoyed having breakfast outdoors while watching the sunrise—it was such a serene and memorable experience. The staff went out of their way to accommodate this request, which I truly appreciated. The breakfast itself was decent, with a nice variety to start the day on a positive note.
However, one downside was that no one assisted me with my luggage. My room was quite far from the main reception, and dragging my suitcase all the way across the carpeted floors was a bit frustrating.
Despite this, the property’s design and ambiance were wonderful, offering a peaceful and quiet getaway. With a little extra attention to guest assistance, this could be an even better experience.
Översätt
Svar från boendet: Dear guest,Thank you so much for choosing to stay at Hyatt Regency Dongguan and for taking the time to share your detailed feedback. We're absolutely delighted to hear that you had a comfortable and relaxing stay with us, and that our staff's English communication skills added to your convenience. It's wonderful to know that you thoroughly enjoyed the unique experience of having breakfast outdoors while watching the sunrise. Our team is always eager to go the extra mile to fulfill our guests' requests, and we're glad that their efforts made your stay more memorable.We also appreciate your kind words about our breakfast selection. We strive to offer a diverse range of options to start our guests' days on a great note.However, we sincerely apologize for the inconvenience you faced regarding luggage assistance. We understand how frustrating it can be to carry your luggage a long distance, especially when your room is far from the main reception. This is definitely not the standard of service we aim to provide, and we have shared your feedback with our relevant departments to ensure that such issues are addressed promptly. We'll enhance our training to make sure that every guest's luggage needs are met efficiently.We're glad that you appreciated the property's design and ambiance. Creating a peaceful and quiet retreat for our guests is one of our top priorities.We truly value your feedback and hope that you will give us another opportunity to serve you better. Your suggestions are invaluable to us as we continuously work towards improving our services. Please feel free to reach out to us directly if you have any further comments or needs in the future.Best regards,
Pentasource
Hyatt Regency Twin Room
Bodde på mars 2025
Familj
3 recension
4.5/5
Utmärkt
Publicerades 22 apr. 2025
good location and nearby the lake which makes our trip very comfortable with lake view scene. Only the breakfast temp staff is not well trained.
Översätt
Anonym användare
Hyatt Regency Double Room
Bodde på sep. 2024
Ensamresenärer
14 recension
4.5/5
Utmärkt
Publicerades 15 okt. 2024
Not much option in the area.
Staffs are helpful and welcoming.
If you are foreign speakers, they try their best to help you.
Breakfast is so so.. coffee is no no
Översätt
Svar från boendet: Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.
Gästanvändare
Hyatt Regency Double Room
Bodde på mars 2025
Familj
1 recension
4.2/5
Mycket bra
Publicerades 6 apr. 2025
I will start with positive: service is always excellent in this hotel, everyone who works there do their best to help and arrange guest’s needs. We loved the choices of restaurants, food was excellent, cocktails at the bar were delicious, spa area with sauna and swimming pool was great and clean. Garden and green area around beautiful.
Negative: in our room the shower was not very clean, large ball or black hair was stuck on the wall of shower. When we got our room service order, ripped off leg of cockroach was laying on the tray next to the plate of food. We asked for an extra bed for our son, they brought a bed that was more a torture device, the wire spirals from the mattress was coming up and digging into the back when laying on this torture bed. My son could not sleep on that bed, no one could. And we ended up sleeping on one bed 3 people, it was not comfortable at all. Another thing, we have noticed that guests at the pool are allowed to spit into the main pool water. One guy rinsed his mouth and gargled and spit that water in the pool where people are swimming. It absolutely disgusting. It need to be forbidden to do in public pools.
Översätt
Svar från boendet: Dear Valued Guest,We sincerely appreciate you taking the time to share your feedback regarding your recent stay at Hyatt Regency Dongguan. Your insights are invaluable to us, and we deeply regret that your experience did not meet your expectations.We are committed to actively listening to our guests' concerns and continuously enhancing our service quality. We will promptly escalate your feedback to the relevant departments for immediate attention and improvement. We genuinely look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Hyatt Regency Dongguan
DaniMSA
Hyatt Regency Double Room
Bodde på mars 2025
Ensamresenärer
18 recension
4.5/5
Utmärkt
Publicerades 6 apr. 2025
Friendly staff, great rooms, nice location, great facilities.
Breakfast should have been good, but low attention to detail. Also - drilling and hammering at 6:30am woke me up. It should be a given that this is not acceptable at a good hotel.
Översätt
Svar från boendet: Dear Valued Guest,We sincerely appreciate you taking the time to share your feedback regarding your recent stay at Hyatt Regency Dongguan. Your insights are invaluable to us, and we deeply regret that your experience did not meet your expectations.We are committed to actively listening to our guests' concerns and continuously enhancing our service quality. We will promptly escalate your feedback to the relevant departments for immediate attention and improvement. We genuinely look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Hyatt Regency Dongguan
Gästanvändare
Hyatt Regency Double Room
Bodde på feb. 2025
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 29 mars 2025
Great hotel with great food restaurants room. Customer service is excellent always helpful and friendly. Steak restaurant very nice food.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful experience at Hyatt Regency Dongguan! We are thrilled to hear that you enjoyed our great food options and found our customer service to be excellent, friendly, and helpful. It's fantastic to know that you had a delightful experience at our steak restaurant. We take great pride in offering delicious meals and ensuring that our guests have a memorable dining experience. Your kind words motivate our team to continue delivering exceptional service.We look forward to welcoming you back for another enjoyable stay. If there’s anything specific you would like to experience during your next visit, please feel free to let us know. Thank you once again for your kind feedback!Warm regards, Hyatt Regency Dongguan Team
Gästanvändare
Hyatt Regency Double Room
Bodde på feb. 2025
Familj
1 recension
5.0/5
Enastående
Publicerades 9 mars 2025
Great weekend getaway. Lake view room has a large tub my daughter made good use of. We used the indoor pool, ate dinner at the Copper grill, breakfast buffet and lunch at the Chinese restaurant. Top notch hotel!
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your wonderful experience at Hyatt Regency Dongguan! We're thrilled to hear that you had a great weekend getaway and enjoyed the stunning lake view from your room. It’s fantastic that your daughter made good use of the large tub – we love hearing about special family moments!We're delighted that you took advantage of our indoor pool and had the opportunity to dine at our Copper Grill and Chinese restaurant. It’s always our aim to provide top-notch service and delicious meals, and we’re glad to know that we met your expectations during your stay.Your kind words motivate us to continue offering the best experiences for our guests. We hope to welcome you and your family back soon for another memorable stay. Warm regards,The Hyatt Regency Dongguan Team
Gästanvändare
Hyatt Regency Double Room
Bodde på feb. 2025
Par
7 recension
4.7/5
Otroligt
Publicerades 6 mars 2025
Large hotel by the lake. Good facilities including indoor swimming pool.
Översätt
Svar från boendet: Thank you for your wonderful review of Hyatt Regency Dongguan! We are delighted to hear that you enjoyed your stay and appreciated our beautiful location by the lake. It’s great to know that you found our facilities, especially the indoor swimming pool, to your liking. Your feedback is invaluable to us, and we strive to provide a comfortable and enjoyable experience for all our guests. If there’s anything else you would like to share about your stay or any suggestions for improvement, please feel free to reach out. We hope to welcome you back soon for another relaxing visit!
Gästanvändare
Hyatt Regency Double Room
Bodde på okt. 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 15 jan. 2025
After needing changes to my booking, the staff were very helpful and made it as easy as it could have been. Amazing hotel with amazing facilities and friendly staff. I will definitely be booking again in the future.
Översätt
Svar från boendet: Thank you so much for your wonderful review! We're thrilled to hear that our staff were able to assist you efficiently with your booking changes and made the process as seamless as possible. Your praise for our hotel, facilities, and the friendliness of our team means a great deal to us.We strive to provide an exceptional experience for every guest, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Thank you once again for choosing our hotel and for your loyalty. We hope to see you soon!
NANONO
Hyatt Regency Double Room
Bodde på sep. 2024
Bokat för andra
13 recension
5.0/5
Enastående
Publicerades 17 okt. 2024
The place is heavenly and the services are so amazing. Had the greatest day ever
Översätt
Svar från boendet: Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.
Giamila
Hyatt Regency Double Room
Bodde på mars 2024
Affärsresenärer
23 recension
3.7/5
Publicerades 7 maj 2024
The hotel is great, the stuff is kind. The rooms are clean. But the location is too far from everything.
Översätt
Svar från boendet: Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers!We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest. Actually, we are closed to a Vanke Square, there are a lot of restaurants, and a supermarket, just about 10 minutes by walk, and we also closed a famous tourist attraction-Songhu Yanyu. Finally, thank you very much for your share and We are looking forward to welcoming you back soon.
Sydb
Hyatt Regency Twin Room
Bodde på feb. 2024
Res med vänner
20 recension
4.7/5
Otroligt
Publicerades 22 apr. 2024
My friends and I stayed at Hyatt Regency during the marathon. Excellent location, situated next to the beautiful Songshan Lake.
The hotel staff were amazing, helpful and enthusiastic with their job. The hotel itself was clean and welcoming, we enjoyed the hot and cold pool plunges as well as relaxing around the hotel.
Översätt
Svar från boendet: "Dear guest,Thank you for taking the time to share the positive feedback about your recent stay with other travelers!We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest.Thank you for your recommendation of our hotel, and we are looking forward to welcoming you back soon.
Sanath Kumar
Hyatt Lake-view Double Bed Room
Bodde på feb. 2023
Par
1 recension
3.5/5
Publicerades 5 mars 2023
The hotel in general looks very nice and tidy. But the rooms look old fashioned with old electrical outlets and no provision for multiple universal charging ports. They could improve on the quality of service, Amenities, and services.
Översätt
Svar från boendet: Dear Guest,Warm greetings from Hyatt Regency Dongguan!Thank you for taking the time to write about your recent stay with us and I was most concerned to read your comments, which have been shared and addressed with the whole team here.We look forward to welcoming you back soon.
Tsz Lik
Hyatt Lake-view Double Bed Room
Bodde på aug. 2024
Affärsresenärer
10 recension
5.0/5
Enastående
Publicerades 5 okt. 2024
Okok, good at its cost
Översätt
Svar från boendet: Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.
Samuelmhtam
Hyatt Regency Double Room
Bodde på juli 2023
Affärsresenärer
60 recension
5.0/5
Enastående
Publicerades 3 aug. 2023
Reception Lindsay is very professional, very customer oriented. A role model
Översätt
Svar från boendet: Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.