Garner Hotel Doswell Southeast by IHG

I understand it's a transition period so I'll temper my comments. Check in was a disaster as the reservation wasn't in their system and they needed to use my phone to help find it. I was billed for three days rather than two. When I called to update the reservation it was very difficult as I could not understand the other person on the line. Doors were left open showing where the renovations were taking place but the mess presented both safety and health hazards. Chances are I will not be returning.

Under renovation. Did not tell us before hand. Pool out of service, construction workers around the clock on the property. Wish we were told before booking.

Time to relax!! My family was very comfortable because of being familiar with Kings Dominion!! The area was peaceful and calm. We felt safe and we loved the breakfast!!!! The staff was very friendly 😊

During our 20 minute stay! You get what you pay for!! Don’t Waste Your Money or Time!!! We were casually greeted by the front desk associate (hanging out in the lounge) whom was nice and polite. After that it went completely downhill!!! The lobby up to the 2nd floor had a musty smell, carpet was worn up. 1. Once entering the room we immediately checked the bed without touching the covers there was hair as if the sheets were not change. Pulling the sheets further down more was found. We thought okay we can get a new set of linens as we were only staying 1 night. 2. Went to the bathroom to check that out and more hair. As I was standing deciding if I wanted to request to be move or new linens I looked over to the door and there was a big gap between the door and the floor which rises concern for safe… I proceeded to the door and pulled the camera out and you can clearly see the gap. Which to me is unexpected!! I was truly surprised by all of these concerns as this hotel is so close to Kings Dominion where I assumed family’s may stay here… believe me when I say the price is nice but not when it comes to safety and cleanliness. In total from the time we walked in to the time we left was 20 minutes. We did inform the front desk associate that we will not be staying here as our room was not clean and the safety was a concern! The assistant stated he would try to give us a refund and if he could it would show tomorrow. Don’t risk your safety or money!!!!!!!

Good hotel, but charged multiple times. There were improvements being done so there was some noise from that. That part was easy enough to ignore. The people in the room above us spent hours stomping and being loud. That isnt really the fault of the property. The free breakfast had a decent selection. My only problem was with my bank account being charged three different times, and amounts. I was charged roughly $200 more than I was supposed to be at check in then the next day I was charged $280 & $58 for no reason. When we asked the front desk about everything they fixed the room rate (but didnt tell us they were it was just changed on my bank account) and claimed they didn't show the other charges in their system. The two charges still show as pending on my account almost two weeks after our stay. So in short the staff was nice, the rooms were good, the free breakfast was good, but being charged all that money put us in a bind since we were there to go to Galaxycon in Richmond and didnt have access to a portion of the money we had for it. Would stay again. Once the money thing is fixed I'll gladly change the rating.

Property is under renovations, so hopefully that’s what a lot of the problems were. But I booked a suite, there were no chairs no computer table. There was no hairdryer. We only had one towel we had to ask for more. There was no garbage can. There was no ice machine, And there was no cart available to help with our luggage, even though our room was on the third floor they did say they had one, but they had no idea where it was.However the beds were very comfortable. The breakfast was very good with lots to choose from, and the staff was very pleasant if not very helpful.