Holiday Inn Express & Suites Dothan North

Bed was very comfy and over all room was ok. Check in clerk very friendly, check out not so much. Biggest downer was coffee maker in room and breakfast place but not a coffee cup in sight. Not a very good way to run an inn. We will not return.

When we arrived we had a few problems. The staff readily helped with. The tv didn't work in the first room, and the room wasn’t as clean as I expected. We switched rooms, and this room was cleaned better. But the drain in the bathroom sink was very slow. Nothing was too big of a deal just a little inconvenient.

On arrival, I looked for a luggage cart. Staff said they didn’t know where they were and told me to wait. After 20 minutes, I went looking floor by floor for a cart. Finally found one. No help from staff. Entered room, the temperature was set at 60 degrees. Freezing in the room. Next morning I went to shower. Only had Luke warm water and the faucet leaked. Went down for breakfast at 0745 and found most of the food was gone. Apparently a large group of workers pretty much cleaned everything out. No eggs, no cinnamon rolls, no yogurt, no muffins, and a bunch of rotten bananas. There were a good number of guests who came down for breakfast and encountered the same thing. Most people were pretty angry. Spoke with both staff and manager regarding this and they said they had no control over how much food each guest takes. I’ve seen people in the past walk out with a half dozen muffins and more. I mentioned perhaps limiting portions so that all could eat and was told that they couldn’t do that to their customers. I did remind them that I also was a customer and that I expect the same accommodations. I have stayed at HI Express for years and have never encountered such poor service. I don’t know if I will ever stay at HI Express again. No apologies, no empathy, nothing but BS from the staff!

Staff was friendly and willing to give information upon request. Bed was comfortable. But, there was mold in the bathroom door and walls, sink was clogged, to have breakfast you must go very early...at 8:30 am there was no coffee and some things were no longer available. The most important thing...there is NO water to drink! The small lobby store had NO water to sell and there were no vending machines in the property. We had to go to a Walmart to buy some water to prevent dehydration!!!

Fast and friendly check in while giving great dinner ideas in the area.

The first room they gave us, had not been cleaned. We went back to the desk. The manager was very accommodating and gave us another room. Took a shower and the glass slider would not open. Yikes I had to scream for my husband to help open the door. The toilet seat was not secure and moved every time you sat on it. Well, the next morning went to breakfast and the attendant had not shown up for work. The ladies were very apologetic and tried to get things ready. We understand help is hard to find. Not a great stay