The Prince Mark Motel

Motel advertising was a scam. The web photographs of the motel and rooms were false. No reception on arrival had trouble booking in on the day. The room was not fit for humans. I was asked for more cash before I got a key even though the room was fully paid for. The air con was broken and parts sitting on the window sill. The fridge was filthy. The bed covers had burn marks in them. The curtains were supposed to be white but were black from soot and dirt. Spider cobwebs in the ceiling corners. Broken toilet. Filthy coffee making area and dirt dust on most things. Window frames inside the room were covered in dirt and dead insects. Undesirable people causing noise and damage to my vehicle. I stayed in the room for 20 minutes till I found alternative accommodation. I would like a full refund and apology from the booking agent. This motel should never ever be available to anyone human. I want a full refund!!!!

The toilet seat was broken and fallen off. The microwave was rusty and smelly. the toaster wasn't there. There was rubbish left lying around. Nothing at all like the photographs. too disgusting to stay. Left immediately but was refused a refund. Avoid it at all costs.

The room smelt of cigarette smoke. The air conditioner was broken and noisy and stunk when on. The staff member I dealt with was not friendly. Owning a business I understand it's hard to find money however (I can only talk of my room) it needed a thorough cleaning and disinfecting to remove the smoke smell and the odor from the air conditioner (which needed replacing).

I was in Melbourne for a night and just needed somewhere to sleep and shower in the morning. In that respect it was okay. The room lacked items that I thought would be there, like a bedside light, cutlery, an extra pillow and some sort of information folder. Advertised WiFi was not available.

We stayed for one night for family reunion in town..We were looked after very well by housekeeper/manager Kristy (I'm hoping I've spelt correctly) and honestly she made our stay here worth coming.Extremely hardworking and friendly and got to chat with her and her beautiful daughters.Kristy made sure we were comfortable and made special effort and told us to pop down to reception if we needed anything more.Owners are very lucky to have her, my family and I wish her all the best and hopefully she sees this to show our gratitude..Take care hun,THANKYOU and keep on doing what your doing!!You made our stay at the Prince Mark worth the visit Sarah,Karen and Dave

The entire room smelling of smoke. In the linen