DoubleTree Suites by Hilton & Conference Center Chicago - Downers Grove

I stay here every year for our family conference. The hotel is beautiful. Will be back next year.

Our first room reeked of smoke (****) and we needed to switch rooms. Front desk seemed irritated by the request. The pool area was run down, had many broken tiles, and there was food all over the floor of the pool deck not cleaned up for days.

I have never experienced a more disappointing hotel stay before in my life. First of all, there was no control by the parents or staff on the numerous black children running up and down the hallways screaming and yelling. The pool and hot tub was so loud and overcrowded by these families that you couldn't even find anywhere to sit or even try to enjoy either of these. The center courtyard and sitting area was completely closed off due to construction that was never mentioned when checking in. Thus giving nowhere to sit and chat with other family members unless you wanted to be cooped up in your room. The restaurant was also extremely disappointing. The food was way overpriced and had absolutely no flavor. I ordered the linguini garlic shrimp and broccoli for $30 and got 4 shrimp, over a bowl of linguini in a pool of water with broccoli and a little parmesan cheese sprinkled over it. The next morning the hallways were a mess and we even had to step over vomit on our way out. I will never stay at this hotel ever again.