Moon San Villa at the Blue Lagoon

I like everything about the properly It’s perfect for relaxing and the view is amazing

Great location next to Blue lagoon with free access anytime. Older style villa with lots of character. Room was clean, a bit tight but lots of space to sit around the building with beautiful ocean views. Beds were comfy and sheets soft and comfortable. Good snorkelling outside the lagoon into seawater. Lots of fish and turtles. Staff were very nice and breakfast was good with choice between american or jamaican. Only downfall at the time of stay was construction noises from building villas below on seashore.

Our family stayed for six days and every day spent there was wonderful. The breakfast in the morning was delicious and the view from the property was beautiful. Noel was very helpful along with the ladies that worked there. The staff was very friendly and accommodating. The property was very close to the Blue Lagoon, and Frenchman’s cove beach is a must see. Will definitely be staying here again, we miss it already.

There is no secure parking at Moon San. We had to park up on the highway. The 1st night we were there, our rental car, and another one rented by other guests, were broken into and the batteries from both cars were stolen. Both rental companies replaced the cars, but we felt it was crazy to park up on the road again, so we found other lodging in the area. The owner was apologetic about the break-ins, and promised to refund our money for the remaining nights we had booked there, but that didn’t happen. Without secure parking, this place is NOT a good option.

There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through *******, but have not heard back. Worse, I couldn’t find any place on the ******* website where I could present my case, nor could I get through to a real human on the ******* help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of *******, but I don’t see any way to move this situation forward to get my promised refund.

I booked this trip weeks before going to Jamaica. I booked for three nights and only stayed one of the three nights.We arrived on August 25th in the night. The only reason why we spend one night there was that we arrived very late at 10.30PM. I immediately went to the guy which owns the property and let him know we are leaving in the morning. I also told him why, that it is filthy, smelly, dirty, the AC doesnt work, the floors are dirty, no clean towels, the linens were dirty, a refrigerator in the room thats not working. They changed the room for the night but it didnt make it any better. It was also extremely dirty. The fan in the room looks like it havent been cleaned in two decades. The paint is cracked and chipped all over. A complete run down, which the lady who works there admits its run down but the little old guy who owns the property she mentioned he doesnt want to fix it. In all my years of traveling I must admit, this is the worst. We immediately booked for another hotel in the town to spend the other two nights, which was super great. I also reached out to ******* before leaving the property since I had booked for three nights for them to process my refund, which after they called moon san villa and confirmed I was leaving, my refund was immediately issued. The only thing good about this property was the breakfast and the view, but I promise you, you would be miserable if you ever booked to stay there. Stay away!!! You're welcome.

Next to the Blue Lagoon spring and lake..we rurned upnat 4.30..after check in..dumped the bags and ran into swim in the lagoon..awesome.. gatws shot at 5pm..but the security chap let us stay until 5.45..then back for a showr anddelicius folter coffee.Blue Mountain coffee..the best..thanks so far

Where to start? Let's start with the pros - breakfast was included, and the food was high quality. Additionally, there are great views from the top floor. Now, for the rest. There was a lot of construction work going on in the area generally, and we weren't told this when making our reservation. So we greeted by a terrible road, with dust generating (and noisy) work taking place. There is no parking, so we had to park on the side of the road, cross a very busy street (as traffic was diverted on to this road in particular), and climb a very steep flight of stairs (though we asked specifically about stairs, due to a disability that one of us had). After struggling with the stairs, we were met by a dirty landing; it looked like it hadn't been cleaned in two months. The room itself wasn't well cleaned, and we even found a panty liner packaging in the room. It may be ok if you want somewhere to rest your head for a night or two.

The ladies in the morning were very pleasant and the breakfast was delicious. The area has a water issue but Nick ensured we had enough during our stay.