Premier Inn Dresden City Zentrum recensioner

Svar från boendet: Thank you for sharing your feedback. We’re glad to hear you appreciated our location, well-maintained rooms, and the facilities available during your stay. However, we sincerely apologize for the issues you encountered regarding breakfast and room service. We understand that the breakfast area can become quite crowded, especially during peak times like the holiday season, and we regret that you had to experience long waits and delays in food replenishment. We are already working on processes to prevent this in the future, such as implementing designated breakfast times to better manage guest flow and optimize the experience. Regarding the room service, we apologize for the confusion. Typically, we inform guests at check-in about the option to request daily room cleaning. This information is also provided on our website and in the booking confirmation, but we understand that this communication may not have been clear. We’ll make sure to address this with our team to improve guest experience in the future. We truly regret that these issues affected your stay, and we hope you might reconsider staying with us again in the future. Your feedback helps us improve, and we’ll use it to make the necessary improvements. With kind regards, Annika Engelke Assistant Hotel Managerin