Sleep Inn & Suites

I had a great stay at the Sleep Inn during a recent wedding weekend in the Austin area. About 30 minutes from central Austin, the hotel is not the closest if you need to be in the city, but it's also not too far out and lots of restaurants, breweries, and venues are nearby. The hotel itself is clean and well maintained. I didn't love the pillows, but the bed was one of the most comfortable I've ever slept in. Where this hotel really shines is its customer service. The manager, Owen, was amazing, ensuring I had the best stay possible. When several guests missed the hotel's shuttle to the wedding venue, Owen, who was coming off of his shift, took personal time to drive the guests out to the venue himself. You won't find better customer service than that!

The number of issues with this hotel were so numerous that is hard to remember them all. It started with putting a request on my reservation to please not use any air freshener or other strongly scented products. I walked into the room that we were assigned and the stench of a strongly scented floral air freshener was overpowering. I went down to ask for another room. The next one wasn’t as freshly sprayed so it wasn’t as strong. I went to open a window and realized that there wasn’t a window that opened. I called down to see if there was a room that had a window that opened and was advised that all rooms are sealed. Then I thought that I would try the HVAC system to get some air moving, but the HVAC system spewed air that smelled strongly of mildew. Upkeep of the room was substandard. In the bathroom, the toilet had an old wooden seat that was stained and with the painted worn off on many places. The vanity had lots of peeling pain. The drain assembly on the sink was partially missing. The bedside lampshade was stained and torn. And carpets in the hallways and in the room were prominently stained. Housekeeping was not great. In our three night stay, the housekeeping staff visited once. However, they neglected to clean the toilet. The ceiling light fixture had a large collection of dead bugs in it. The elevator had the same greasy dirt on the floor the entire time we were there. On the plus side, the breakfast service was nice enough and the food was presented well and the area was kept clean there. After my first night there, I found the customer service section on the corporate website and I left as detailed a comment as could fit into the 750 character limit. It said that I would be receiving a response in 72 hours. It’s been about 2 weeks and I have yet to receive a response. Upon checking out, the front desk person wanted to know how was our stay. I briefly told her it wasn’t good. She wanted to know more, but when she found out I had written into the corporate website, she said that their hotel would receive copy and I would receive a response. If I had spent less that $100 a night for the room, I would be more forgiving. But when spending over $700 for three nights, I expect a higher standard. Do yourself a favor and stay somewhere else.

Great hotel - located near the multiple wedding venues, fun shopping, lots of local eateries & wineries in the area - a 20 min drive to Wimberly - the rooms are nice and clean and well stocked with toiletries (even a boot wipe!!! Nice touch!!!) Will come back k!